The Kirk Family YMCA is seeking a dynamic, cause-driven leader to serve as our Membership Coordinator.
Provide leadership, support and oversight to the Membership Department at the Kirk Family YMCA.
The Membership Coordinator is enthusiastic and motivated to create a positive environment and a culture committed to the YMCA mission among the membership staff team. A minimum of two years’ experience in customer relations and experience in a supervisory role is preferred. Strong relationship-building, leadership, communication, computer, administrative, and interpersonal skills are necessary. The ability to plan, develop, organize, manage, prioritize and administer tasks are essential.
- Recruit, hire, train, motivate, evaluate and manage part-time membership staff.
- Be a fixture at the Welcome Desks to support membership staff and develop relationships with members.
- Ability to move the environment of positivity and excellence forward to create the best member experience.
- Actively promote membership enrollment and ensure accurate and correct data entry of all membership paperwork.
- Assist in planning, facilitating and the implementation of promotions and special events.
- Perform administrative tasks as assigned, including but not limited to new hire paperwork, marketing, processing cancellations and notifying members of NSF.
- Effectively communicate the YMCA’s mission to the staff, members and community.
- Promote steady and escalating growth in membership and strengthened staff/member, member/member relationships.
- Facilitate prompt communication and response with members, prospective members, branch staff, and ARO.
- Flexible work schedule. May need to work opening/closing shift, weekends and holidays.
- Other duties as assigned.
WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS
- Ability to effectively communicate information from one person or source to another.
- Ability to work alone, or in groups and meet daily deadlines.
- Ability to work in a hectic environment while multi-tasking.
- Ability to solve practical problems among staff and members.
- Ability to type proficiently and work on a computer.
- Ability to sit, stand and walk for long periods of time.
- Ability to lift and/or move up to 50 pounds.
The YMCA of Virginia’s Blue Ridge is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color religion, gender, national origin, sexual orientation, political affiliation, age, genetic information, disability or veteran status.
Salary: $33,000.00