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Membership Director

This job is no longer available

Redlands, CA, USARedlandsCAUSA
Full-time

Directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff.Also directs all aspects of kids club including recruitment of participants, managing day to day activities and supervision of staff.Develops, plans and implements new procedures and methods to achieve strategic goals.

Areas of Responsibility: 
  • Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  • Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
  • Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
  • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  • Leads assigned aspects of the fund-raising campaign.
  • Participates in staff meetings and/or related meetings.
  • Performs other duties as assigned.

PROGRAM MANAGEMENT & DEVELOPMENT

  • Oversees the financial assistance program. Coordinates program registration and supports branch program registration. Communicates members’ program needs and interests to Program Directors.

STAFF ENGAGEMENT & DEVELOPMENT

  • Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Participates in staff meetings and or/related meetings.

MEMBERSHIP ENGAGEMENT & DEVELOPMENT

  • Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.

BUDGET & FINANCIAL MANAGEMENT

  • Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.

FACILITY MANAGEMENT

  • Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.

COMMUNITY INVOLVEMENT & SUPPORT

  • Assists in YMCA fundraising activities/events, and engages in collaborative relationships with community organizations in order to strengthen support and build community. Support and participate in Family Events and Membership Fairs. Actively supports the Annual Campaign. Performs all other duties as assigned.
Educational Background: 
Bachelor's degree in related field.
Skills/Experience: 
  • Previous supervisory experience in customer service.
  • Excellent personal computer skills and experience with standard business software.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • CPR and First Aid certifications required within 30 days of hire
Compensation/Benefits: 

Salary: $43,680.00 - $52,416.00

Job Function: 

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jun 3 2019
Active Until: 
Jul 3 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit