Directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff.Also directs all aspects of kids club including recruitment of participants, managing day to day activities and supervision of staff.Develops, plans and implements new procedures and methods to achieve strategic goals.
Areas of Responsibility:
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Leads assigned aspects of the fund-raising campaign.
- Participates in staff meetings and/or related meetings.
- Performs other duties as assigned.
PROGRAM MANAGEMENT & DEVELOPMENT
- Oversees the financial assistance program. Coordinates program registration and supports branch program registration. Communicates members’ program needs and interests to Program Directors.
STAFF ENGAGEMENT & DEVELOPMENT
- Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Participates in staff meetings and or/related meetings.
MEMBERSHIP ENGAGEMENT & DEVELOPMENT
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
BUDGET & FINANCIAL MANAGEMENT
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
FACILITY MANAGEMENT
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
COMMUNITY INVOLVEMENT & SUPPORT
- Assists in YMCA fundraising activities/events, and engages in collaborative relationships with community organizations in order to strengthen support and build community. Support and participate in Family Events and Membership Fairs. Actively supports the Annual Campaign. Performs all other duties as assigned.
Educational Background:
Bachelor's degree in related field.
Skills/Experience:
- Previous supervisory experience in customer service.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- CPR and First Aid certifications required within 30 days of hire
Compensation/Benefits:
Salary: $43,680.00 - $52,416.00
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 3 2019
Active Until:
Jul 3 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit