The Chief Operating Officer is directly responsible for developing and executing the operational strategies necessary to achieve the mission-focused goals and objectives developed by the Chief Executive Officer (CEO) and the board. The role of the COO is to ensure the planning, implementation, management and oversight of all YMCA of the East Valley operations.
The incumbent will ensure a balanced operational budget through sustainable membership and program revenue growth and purposeful expense management. This role drives innovation, fosters collaborations and will position the Y as the catalyst for transforming lives and strengthening communities in the Inland Empire and the surrounding areas.
The COO is accountable for the success of each of these operating units including membership, program development, volunteer recruitment, staff supervision, community relations, collaborations, budgeting and financial results.
- Supervises branch executive directors, all operating unit Directors, and Facilities Director to assure sound operations and successful ongoing maintenance. Provides leadership and direction to the branches by coaching branch executives. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.
- Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled.
- Participate in the strategic planning process for the Redlands, San Bernardino, Highland, Camp Edwards and PSU operations
- Create, develop and implement operational and training plans to continually improve service to members and community.
- Participate along with the Facilities Director to manage the Risk Management audit and implement the necessary risk management action plan
- Responsible for Annual Community Campaign efforts (recruiting, exceeding goals, etc.).
- Ensures the operational growth of the YMCA through program expansion, member recruitment and retention, pricing strategies, new site development, and collaborations.
- Identifies potential areas for branch cooperative programming to accomplish YMCA goals, and works with staff groups to develop and implement programs. Fosters a climate of innovation to develop member-focused programs and leads branch staff in the planning, development and implementation of new program initiatives and activities.
- Provides reports to committees, the Board of Directors and the CEO.
- Actively supports and assists with board recruitment and engagement including relationship management aspects, recruitment and retention.
- Represents YMCA on Association-wide initiatives and strategic programming as requested.
- Manages relationships both internally and externally, supporting branch and organizational goals.
- Assists the CEO in the planning and formulation of the long range goals of the organization.
- Develops and directs high quality member recruitment and engagement, which support the Associations’ mission, goals and strategic plan.
- Partners with the board of directors and community leaders to ensure the Y is identifying and meeting community needs effectively.
- Evaluates current systems and procedures for operations management addressing deficiencies when necessary and implementing new procedures where needed.
- Fosters a climate of innovation to develop member-focused programs and leads branch staff in the planning, development and implementation of new program initiatives and activities.
- Performs all other duties as assigned by the CEO (i.e. YMCA Field Day).
Work Environment & Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- The employee frequently is required to sit and reach, and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually moderate.
- COO must live in the Association’s service area
- YMCA Multi-Team or Organizational Leader certification preferred (or obtained within 1 year from hire).
- Three or more years of professional experience at the Executive Director level in the YMCA or another nonprofit preferred.
- Knowledge and experience in all aspects of operations, including staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, facility and property management and sound financial practices; ability to plan and implement a budget.
- Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.
- Proven success in managing budgets and fiscal resources of $4M or greater.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Record of accomplishment of building authentic, constructive relationships with others.
Background Check
- All offers of employment are contingent upon the meeting the minimum Association-requirement(s) established for: employment references, personal references, Fingerprinting (a search of the candidate’s criminal background history), and physical examinations where requires.
The YMCA of the East Valley provides a progressive work environment with great benefits and a competitive salary: 10% employer-funded, fully vested retirement plan after two year of service: 403(b) savings plan; excellent health benefits including medical, dental, vision, life and disability insurance; complimentary YMCA family membership with program discounts; generous paid time off package; and the ability to work with innovative, talented and diverse individuals driven to strengthen communities and transform lives.
Salary: $114,358.00 - $140,732.00