Located in Rahway, New Jersey, The Gateway Family YMCA Rahway Branch is a full-service facility with an exciting future on the horizon. Currently serving over 3,200 members, the Rahway Branch hosts services within the areas of Youth & Teens, Health and Well-being, Aquatics, the Arts, Childcare adn Summer Day Camp.
The Director of Member Engagement directs all aspects of membership for the branch, including recruitment of new members, retention of existing members, customer srvice and supervision of Welcome Center staff team. Responsibilities will include: program development, member support and engagement, program growth and retention, fiscal management, volunteer and staff development, program marketing and communications. This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.
The candidate must possess the ability to lead the Membership department and work closely with all Departments to provide excellent member service and engagement resulting in strong retention while strategizing, implementing and evaluating all initiatives in new member recruitment and growth.
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, hires, trains, develops, schedules and directs Welcome Center staff team and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes membership and program enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone inquiries, walk-in and web registrations.
- Coordinates branch marketing efforts for membership and programs, including program brochure and social media. Serves as branch branch ambassador.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances. Incorporates sales goals and essential reporting.
- Ensures proper implementation of Welcome Center procedures. Reviews and updates procedures and communicates changes to staff. Coordinates with the Director of Branch Administration as necessary on financial transactions.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. Forges strong community relationships and collaborations with other local organizations and businesses.
- Leads assigned aspects of Annual Support Campaign fundraising.
- Scheduled hours will include Saturday and two evenings per week. Schedule may vary and requires flexibility and availability to attend community events.
- Assume or perform any other duties deemed necessary by immediate supervisor or The Gateway Family YMCA Association.
- A minimum of three years' supervisory experience in a customer service setting, preferably at a YMCA.
- Excellent oral and written communication skills consisten with Y branding.
- Creativity and strong commitment to member engagement and socialization.
- High abilitiy to recruit, retain and coach staff; while fostering a positive team atmosphere.
- Practical experience in planning and managing a budget.
- Excellent administrative and organizational skills. Must be detail oriented.
- Genuine display of strong Listen First skills and outstaning leadership in relationship building, team work and community relations.
- Proficiency in Microsoft Word, Publisher and Excel
- Prior experience with CCC, Daxko, or membership CRM preferred.
- Bilingual in English and Spanish is a plus.
Salary: $40,000.00 - $50,000.00