This position provides overall direction and leadership to the membership office and members. The Membership Director is responsible for actively increasing memberships to the YMCA as well as supporting the needs of our current membership. This is accomplished by developing relationships in the outside community and by insuring membership staff is well trained, supervised and supported to carry out their roles.
Areas of Responsibility:
- Conduct periodic membership appreciation events.
- Prepare budget and adhere to association policy regarding fiscal compliance.
- Responsible for ensuring all membership staff have current and accurate program information available at the membership desk.
- Maintain current and accurate membership records in appropriate software program.
- Ensure that all membership guidelines and rules are adhered to by membership and staff.
- Conduct periodic internal membership campaigns; develop and implement corporate sale of memberships and conduct continuous external sales efforts.
- Assist in Y Activities and special events as assigned by the Branch Executive.
- Give tours of the YMCA facility and educate people of the YMCA’s core values.
- Review scholarship applications and communicate with applicants.
- Provide supervision to staff including interviewing, hiring, goal setting, performance management, and training as well as planning, assigning and directing work.
- Address member complaints and resolve problems.
- Adheres to all Y Brand guidelines and receives prior approval for use and creation of any Y related social media from the Advancement department.
- Serve as an Annual Campaign Team Captain.
- Is an advocate to the Y by promoting our cause. Assists with the annual campaign by increasing awareness about the campaign in and outside of the Y and identifying prospective donors and/or volunteers.
- Other duties as required.
Educational Background:
Bachelor’s degree in Communication, English or other relevant subject.
Skills/Experience:
- 4-6 years of experience in Membership, Sales or Marketing environment.
- 3-5 years of supervisory experience.
- Effective interpersonal skills with a customer service focus.
- Effective problem solving skills and ability to work with frequent interruptions.
- Detailed-oriented, with excellent communication skills and the ability to clearly express ideas both verbally and in writing.
- Excellent organizational and planning skills, ability to meet deadlines, and the ability to be flexible and prioritize tasks.
- Excellent written and verbal communication skills.
- Ability to effectively present information in a clear, understandable language in a group or one-on-one situation.
- Self-motivated and possess ability to work independently and in a team environment.
- Current CPR and First Aid Certification.
- Proficient computer skills including Microsoft Office Suite or Mac equivalent. Experience with membership software a plus.
Compensation/Benefits:
Salary: $45,000.00 - $50,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 3 2018
Active Until:
Nov 3 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit