The Director of Operations is responsible for supervising, developing and documenting business processes, identify challenges, provide recommendations for improvement, and develop functional system requirements. He/she leads and ensures the maintenance of all aspects of project management including creating and maintaining project timeline, conducting regular status meetings, coordinating resources and task assignments, and assisting in areas such as data strategy and validation, user acceptances and end-to-end testing. This individual will participate and/or lead interviews for the purpose of requirement gathering in order to align organization’s goals and objectives to strategic solutions including technology.This is a position that involves both mentoring, supervision and direct hands-on performance as needed.
Define project scope, goals and deliverables for all operations within LASA.
Manage day-to-day operational and tactical aspects of multiple projects from beginning to end.
Develop full-scale project plans and associated communications documents in coordination with the Communications Director.
Successfully engage in and prioritize multiple initiatives simultaneously
Effectively communicate project status and issues to top management and project team members.
Understand expectations and recognize when issues may affect delivery
Manage changes in project scope, identify potential risk and devise contingency plans
Provide project management for multiple projects for multiple stakeholders at the same time.
Conduct operational business and technical interviews to understand what the organization does and how it operations.
Develop process and data flow diagrams
Identify challenges in processes, opportunities for improvements and automation
Develop functional and technical requirements specifications
Develop and write technology assessment reports
Develop Standard Operating Procedures (SOPs)
10+ years of experience in business operations or information technology with at least 5 years of experience in association / foundation / non profit organizations
8 + years of experience with Project Management experience including the ability to create and maintain project plans, run project management meetings and manage tasks and resources for complex projects involving many different participants at the national and international level.
Hands-on knowledge of Office 365 tools
Familiarity with database use and query retrieval is very convenient
Strong analytic and problem solving skills
Spanish and English proficient. Portuguese desired.
Able to work independently and assume responsibility for major project deliverables with minimal supervision
Detail oriented with strong communication and organizational skills
Excellent interpersonal skills and demonstrated ability to work effectively in a team environment
Working knowledge of Web content management systems
Experience with data analysis, information architecture and management policies
Excellent customer service skills and international cultural sensitivity
Commensurate with experience