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Business Development Center Agent

This job is no longer available

Pittsburgh, PA, USA
Full-time

The Business Development Center is designed to track growth and retention of YMCA members and program services.

Provide customer service, sales and transactional support aligned with the strategic goals of the Business Development Center. The Business Development Center is designed to track growth and retention of YMCA members and program services.

Areas of Responsibility: 

Essential Strategic Functions:

  • Builds relationships with members; helps members connect with one another and the YMCA.
  • Promote and communicate the Mission, objectives and programs to Members and program participants.
  • Proactively engages members in activities and programs based on their interests, through strong knowledge of YMCA programs, policies, and procedures.
  • Establish positive, result-oriented relationships with various YMCA Department Heads to ensure consistency with communication.

Essential Tactical Functions:

  • Provides excellent telephone and face-to-face customer service to members, guests, and program participants, contributing to sales and retention.
  • Responsible for implementing individual monthly sales plan, approved by the Director of Business Development Center, to assist branch leadership to achieve revenue goals.
  • Responsible for implementing sales & retention goals of the Business Development Center.
  • Utilize computerized systems to gather information and troubleshoot.
  • Handle all Association collections & bill inquires etc.
  • Meet timelines and deadlines related to supporting systems and employee compliance. Examples include but are not limited to Dayforce HCM, timesheets
  • Maintains an accurate system of records and reports.
  • Assist with operations special events when needed
Educational Background: 
Associates degree in business, communication or relate field preferred or equivalent. High school diploma or G.E.D. required
Skills/Experience: 
  • Proficiency in Microsoft Word, Excel, Outlook, Google, Social Media (Facebook, Twitter, Instagram, Flickr, Periscope) and CRM systems for lead generation as well as the ability to become proficient in Daxko.
  • One-year experience in telephone customer service and sales
  • Excellent interpersonal and problem-solving skills.
  • Possess ability to follow through on requests, meet deadlines, manage multiple priorities, and provide the highest level of customer service.
  • Ability to work independently and as a team.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Capacity to work under pressure.
Compensation/Benefits: 

Hourly: $14.12 - $21.19

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Apr 10 2019
Active Until: 
May 10 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit