The Business Development Center is designed to track growth and retention of YMCA members and program services.
Provide customer service, sales and transactional support aligned with the strategic goals of the Business Development Center. The Business Development Center is designed to track growth and retention of YMCA members and program services.
Areas of Responsibility:
Essential Strategic Functions:
- Builds relationships with members; helps members connect with one another and the YMCA.
- Promote and communicate the Mission, objectives and programs to Members and program participants.
- Proactively engages members in activities and programs based on their interests, through strong knowledge of YMCA programs, policies, and procedures.
- Establish positive, result-oriented relationships with various YMCA Department Heads to ensure consistency with communication.
Essential Tactical Functions:
- Provides excellent telephone and face-to-face customer service to members, guests, and program participants, contributing to sales and retention.
- Responsible for implementing individual monthly sales plan, approved by the Director of Business Development Center, to assist branch leadership to achieve revenue goals.
- Responsible for implementing sales & retention goals of the Business Development Center.
- Utilize computerized systems to gather information and troubleshoot.
- Handle all Association collections & bill inquires etc.
- Meet timelines and deadlines related to supporting systems and employee compliance. Examples include but are not limited to Dayforce HCM, timesheets
- Maintains an accurate system of records and reports.
- Assist with operations special events when needed
Educational Background:
Associates degree in business, communication or relate field preferred or equivalent. High school diploma or G.E.D. required
Skills/Experience:
- Proficiency in Microsoft Word, Excel, Outlook, Google, Social Media (Facebook, Twitter, Instagram, Flickr, Periscope) and CRM systems for lead generation as well as the ability to become proficient in Daxko.
- One-year experience in telephone customer service and sales
- Excellent interpersonal and problem-solving skills.
- Possess ability to follow through on requests, meet deadlines, manage multiple priorities, and provide the highest level of customer service.
- Ability to work independently and as a team.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Capacity to work under pressure.
Compensation/Benefits:
Hourly: $14.12 - $21.19
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 10 2019
Active Until:
May 10 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit