Member Experience Director

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YMCA of the USA
Phoenix, AZ, USA
Full-time

The Valley of the Sun YMCA is one of the top 50 YMCA associations in the United States that has transformed its culture, vision and operations in the last 2 years. With 15 branches in Phoenix, Yuma and Flagstaff along with a thriving overnight camp in Prescott. We are fast growing as a $31 million dollar cause-driven organization that is focused on improving the nation's health and well-being and providing opportunities to give back and support our neighbors. If you share a commitment to being a part of a greater movement then a career with the YMCA is for you.

Areas of Responsibility: 
  • Supervise and oversee membership staff and all operations of the membership department.
  • Work closely with Associate Executive Director to develop operational objectives and innovative approaches for membership growth and retention.​
  • Assist to develop and monitor the branch membership budget to ensure fiscal objectives are met.
  • Develop and maintain positive collaborative relationships with other community organizations.
  • Personally leads the member experience by working at the welcome center during prime time and other times as needed or directed by the business needs or association expectations.

*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

Educational Background: 
Bachelor's degree in human services, social services, recreation, business or equivalent
Skills/Experience: 
  • Minimum of two years in membership services, marketing, sales, and/or customer services.
  • Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
  • Ability to learn and retain information related to programs, services, and membership options.
  • Ability to handle conflict management in a positive manner.
  • A Passion for working with others and developing strong teams
Compensation/Benefits: 

Salary: $33,656.00 - $42,070.00

  • 12% Employer Funded Retirement Plan (once eligible)
  • Free YMCA Family Membership
  • Free Programs for dependents
  • Health benefits including medical, dental, vision, life, and disability insurance 
  • Paid Vacation & Sick Leave (once accrued)
  • Professional Development Opportunities & Trainings
  • 403b Retirement Savings Account upon hire
  • Employee Assistant Program
How to Apply: 

https://www.ymca.net/career-opportunities/details/40751

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Nov 13 2019
Active Until: 
Dec 13 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit