With the assistance of the Executive Director, develops, organizes and implements high quality, member-focused membership services by assisting in leading the Membership Department of a branch. Oversees Welcome Center Representative, Member Service Representative, Membership Supervisors, and member service staff. This position is responsible for the overall member experience and will touch all aspects of the branch’s facility, programs and staff.
Areas of Responsibility:
- Works with Branch Director in developing operational objectives and strategic direction for membership growth and retention.
- With the assistance of the Executive Director, helps to develop and monitor the branch membership budget to ensure fiscal objectives; assists in fund raising branch efforts.
- Guides membership sales per established promotion guidelines, high quality member-focused environment, and works with the branch membership team to develop retention strategies
- Monitors services to ensure that they meet the needs of the members, community partners, and association standards.
- Develops and maintains collaborative relationships with other community organizations.
- Provides effective communication to staff, members, prospective members, and community partners
- Responds to all members, community inquiries, and concerns in timely and positive manner.
- Maintains full coverage/operations at the Welcome Center and Member Service areas; including but not limited to Sales, Engagement, Connections, and other services areas as outlined Organizational/Branch Chart (e.g. Amazing Kids, Wellness Floor).
- Personally leads the member experience by working in ratio at the welcome center during prime time and other times as needed or directed by the business needs or association expectations.
- Assists with the recruitment, trainings, scheduling and leads personnel and volunteers as needed.
- Provides input regarding staff performance and makes recommendations regarding development and promotion of staff to the Executive Director.
Skills/Experience:
- Minimum age of 21.
- Minimum of two years in membership services, marketing, sales, and/or customer services. Experience in health & fitness a strong plus.
- Working knowledge of computers and office machines.
- Ability to communicate effectively in person, on telephone, and through email.
- Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
- Ability to learn and retain information related to programs, services, and membership options.
- Ability to handle conflict management in a positive manner.
- Ability to coordinate and plan events and activities.
- Ability to lead staff team.
Compensation/Benefits:
Salary: $35,000.00 - $45,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 18 2019
Active Until:
May 18 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit