Back to top

Member Experience Director

This job is no longer available

Phoenix, AZ, USA
Full-time

The Ahwatukee Family YMCA is seeking an experienced applicant who will provide supervision and leadership to the Membership Department. Responsibilities include achieving sales and revenue targets by personally following up with prospects, booking appointments, giving tours and selling memberships according to the Y’s sales systems. The incumbent will also be responsible for budget development and implementation, retention, local Branch marketing, external outreach, relationship building, creating systems for quality assurance, strategic planning and staff development.

Areas of Responsibility: 
  • Recruit, hire, train, develop, evaluate and supervise membership staff.
  • Monitor progress towards branch’s goals by running and reviewing all necessary reports.
  • Follow up with all prospects using the information call script, book appointments, give tours, and sell memberships according to the Y’s sales systems.
  • Community outreach for the purpose of developing prospects, including attending local health fairs and events.
  • Follow up with cancelled members to determine reason for cancellation.
  • Run and review any reports needed to monitor progress.
  • Develop and execute local marketing strategies, including digital mediums. Utilize research and respond to industry trends.
  • Assist in fundraising efforts and annual campaigns, with a focus on Members as Donors.
  • Establish systems and monitor adherence to membership policies, procedures and standards.
  • Respond to member and staff concerns (i.e.: comment cards, walk-ins, calls).
  • Meet with all Program Directors to discuss the membership value proposition and evaluate needs and changes.
  • Serve as the Branch liaison to the Association’s Membership Cabinet; attend and participate in all cabinet meetings.  Prepare for the membership campaigns and membership staff meetings.
Educational Background: 
Bachelor’s degree in Business Administration or equivalent, with a focus in sales and marketing.
Skills/Experience: 
  • Three to five years of experience in member/customer service, supervisory/management position.
  • Ability to work in a fast paced environment.
  • Knowledge of sales, new member acquisition, prospecting, and conversions.
  • Knowledge of digital marketing and analytics.
  • Personal commitment to service and hospitality.
  • Excellent interpersonal, written and verbal communication skills.
  • Working knowledge of Microsoft Office and social media outreach.
  • Must be available day, evening, and weekend times.
Compensation/Benefits: 

Salary: $33,656.00 - $42,070.00

Job Function: 

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jan 29 2019
Active Until: 
Mar 1 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit