The Manager, Regional Operations role is the backbone of our office-wide systems and operation, and is crucial to the success of our staff and region. Think of this role as the “Office Manager Plus,” meaning you will effectively run office operations, while also taking on important work streams related to our budget, finances, compliance, and all staff engagement, all while operating with an unwavering customer service ethic. The person in this role needs to think of themselves as a regional culture leader, as their work and communication will uniquely impact every regional team. This role will work closely with the Executive Director, Chief of Staff, and the Manager, Regional Support & Communications role to form the Phoenix Regional Operations team.
The person in this role needs to be excited about setting-up systems, getting all of the details right, and be willing to jump in and troubleshoot various issues as they arise, whether it be a malfunctioning copy machine, helping a staff-member set-up a conference room, or sitting down with team budget trackers to track team expenses. The ideal candidate will have impeccable organizational systems for themselves, and then also be able to think through and implement office-wide systems, policies, and procedures to help keep the region organized. They should actively seek out problems to solve, and constantly be thinking about how they can help maximize the daily impact and experience of our staff and office visitors.
Office Management and Operations (30%)
- Design, implement, and maintain office-wide systems that maximize efficiency for staff, often in conjunction with our national team partners
- Maintain the physical space of the office, including furniture and technology, plus manage office supplies inventory and relationships with our various office vendors
- Manage selection across the region, including determining selection commitments across staff and prepping all selection materials
- Manage the Phoenix office move to the Helios Education Campus in January 2020
Budget Tracking, Planning and Management (40%)
- Manage regional budgeting, forecasting, and planning systems, and make recommendations for fiscal strategy of non-payroll budget
- Lead non-payroll budget planning, in partnership with functional teams, as part of annual strategic planning process
- Design systems to ensure accuracy in budget planning and tracking, in coordination with functional team budget managers
- Approve and review staff expense accounts and reimbursements
- Track and mange towards regional compliance metrics related to timesheets, laptop return, and corporate card usage
Regional Planning and Staff Event Support (20%)
- Manage staff celebration rituals, including birthdays, years of service, and welcoming new staff members
- Lead logistics and support with planning for all staff engagements, including weekly tactical meetings, all staff meetings and retreats, and ad-hoc staff gatherings
- Create vision and lead Cross-Functional Admin Support Team, comprised of all functional team admin support
Fulfilling our Mission through Organizational and Regional Priorities (10%)
- Attend and participate in all-staff team meetings and retreats
- Engage in committees and initiatives that drive the culture of the Phoenix Region
- Own and support broader regional and organizational priorities, including selecting new corps members, recruitment, encouraging alumni and corps members to join our staff, and supporting regional initiatives
- 3-5 years professional experience
- Experience with budget management strongly preferred
- Experience with operations and systems management a plus
Work Demands
- Some weekend and evening work required
- Ability to occasionally travel to meetings and events across Phoenix
Skills and Approach to Work
- Knowledge of Teach For America in Phoenix
- Excellent communication skills
- Strong attention to detail and organization skills