With the assistance of the Executive Director, develops, organizes and implements high quality, member-focused membership services by assisting in leading the Membership Department of a branch and in some branches the Fitness functions that may include: Fitness Staff, Welcome Center Representative, Member Service Representative Membership Supervisors, Amazing Kids Attendants, Youth Attendants, and member service staff.
Areas of Responsibility:
- Works with Branch Director in developing operational objectives and strategic direction for membership growth and retention.
- With the assistance of the Executive Director, helps to develop and monitor the branch membership budget to ensure fiscal objectives; assists in fund raising branch efforts.
- Guides membership sales per established promotion guidelines, high quality member-focused environment, and works with the branch membership team to develop retention strategies
- Monitors services to ensure that they meet the needs of the members, community partners, and association standards.
- Develops and maintains collaborative relationships with other community organizations.
- Provides effective communication to staff, members, prospective members, and community partners
- Responds to all members, community inquiries, and concerns in timely and positive manner.
- Maintains full coverage/operations at the Welcome Center and Member Service areas; including but not limited to Sales, Engagement, Connections, and other services areas as outlined Organizational/Branch Chart (e.g. Amazing Kids, Wellness Floor)
- Assists with the recruitment, trainings, scheduling and leads personnel and volunteers as needed.
- Provides input regarding staff performance and makes recommendations regarding development and promotion of staff to the Executive Director.
- Ensures records of staff certifications are current and complete; provide training as needed.
- Conducts regular staff meetings and staff training
- Provides leadership to the overall branch operations
- Complies with all Membership Cabinet responsibilities.
Skills/Experience:
- Minimum age of 21.
- Minimum of two years in membership services, marketing, sales, and/or customer services.
- Working knowledge of computers and office machines.
- Ability to speak and write fluently in English and Spanish.
- Ability to communicate effectively in person, on telephone, and through email.
- Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
- Ability to learn and retain information related to programs, services, and membership options.
- Ability to handle conflict management in a positive manner.
- Ability to coordinate and plan events and activities.
- Ability to lead staff team.
Compensation/Benefits:
$30,000.00 - $35,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 22 2017
Active Until:
Sep 22 2017
Hiring Organization:
YMCA of the USA
industry:
Nonprofit