Develop and manage Membership and Wellness programs that are responsive to member needs. Provide leadership to the management of Membership and Wellness Teams. Participate in the cultivation and development of relationships that build member, staff and volunteer involvement. Participate in fund raising through annual support, special events and third party sources. Identify opportunities for programs that meet financial and service objectives. Cultivate relationships with community leaders to ensure program effectiveness. Administer program budget, materials, communication, marketing and promotion.
Areas of Responsibility:
- Creates a member-focused culture and models relationship-building skills in all interactions. Implements membership strategies that support retention of existing members, fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Effectively plans, executes, reports on strategies that support new member recruitment, and ensures that sales, terminations, net and membership revenue goals are achieved. Develops plans that should detail specific actions towards membership recruitment, membership sales, and membership development strategies and objectives.
- Oversee the day-to-day operations of all Membership and Wellness programming including staffing, ordering and maintenance of equipment, cleanliness and cleaning schedules, and inventory management.
- Manage the development, promotion and delivery of high quality programs that are responsive to member needs.
- Ensure adherence to association safety standards and YUSA program standards. Ensure staff training and certifications are current. Ensure delivery of high-quality programs that exceed member expectations.
- Produce an annual budget that is aggressive but attainable. Maintain your programs within this budget.
- Establish plans and projections for programs and projects. Prepare detailed cost-benefit analysis of programs, monitor financial indicators and member feedback to assess program effectiveness.
- Manage and develop programs that are specific to the community and age appropriate.
Educational Background:
Bachelor’s degree in related field and 4-6 years of leadership experience in Membership and Wellness.
Skills/Experience:
- Experience in developing and monitoring financial projections, budgets and assessment of program effectiveness.
- Experience working with voluntary boards, committees and in providing leadership to these types of groups.
- Experience meeting membership revenue targets and driving new membership goals in a health and wellness focused organization.
- Demonstrated supervisory experience, fiscal management experience and proven ability to manage successful programs.
Compensation/Benefits:
Salary: $38,900.00 - $53,200.00
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 21 2019
Active Until:
May 21 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit