The YMCA of South Florida, strengthening the foundations of communities through Healthy Living, Youth Development, and Social Responsibility, is seeking to add a strategic leader of a family center as the Membership Director. The Membership Director provides an excellent opportunity for an experienced and team spirited professional to provide strong vision and leadership to a well-established YMCA.
The Membership Director is responsible for planning and implementing activities and programs that will increase membership, retention of current members, and deliver special programs. In addition, this position ensures that all sales, retention and revenue goals in membership and fitness are achieved; works with program areas to ensure consistent marketing and media themes for all departments; facilitates communication between the association, family center, members and community to guarantee satisfaction and quality of service; and embodies the four character values of the YMCA – caring, honesty, respect and responsibility.
- Develop and implement annual family center membership growth and retention goals and objectives that include daily, weekly and monthly action plans. Plans should detail specific actions towards membership recruitment, membership sales, and membership development strategies and objectives.
- Proactively plan and implement family center specific member recruitment campaigns to meet all goals related to membership enrollment.
- Oversee all aspects of membership team recruitment, onboarding, training, compliance, and terminations. This activity includes staff scheduling, payroll processing, daily monitoring and reporting of monthly membership goals, statistics, and enrollment procedures (which include recruitment and retention efforts), membership inquiries, tours, follow-up calls, and closing ratios.
- Develop and/or coordinate special events, presentations, seminars and membership promotions within the community. Get outside the walls of the YMCA and connect with the communities of Country Club, Hialeah, Miami Lakes, and Miami Gardens.
- Oversee member development and retention efforts to include welcome communications, Healthy Living Orientations, member appreciation and recognition events, renewal notices, and termination follow up activities.
- Provide security and safety oversite for the Kids Zone, ensuring the delivery of the Youth Development Y core mission.
- Conduct all daily cash reconciliation and processing of all payables.
- Coordinate all rental agreements within the building.
- Participate in the Annual Community Support Campaign by engaging volunteers who will fundraise and advocate for the YMCA and lead the center’s Staff Annual Campaign.
- Maintain accident reports, records of equipment and safety inspection, and health code records.
- Supervisory / leadership experience in a membership-based organization is preferred.
- Excellent communication (written and verbal) and interpersonal skills are vital to this position.
- Proficient in Microsoft Word and Excel, as well as CCC software program.
- Must be organized and detail oriented.
- Bilingual, English and Spanish, a plus.
- First Aid / CPR/ AED/ O2 Certified.
Salary: $40,000.00 - $60,000.00