We have an exciting new Full-time opportunity for a Business Development / Lead Qualification Specialist at the YMCA of Central Florida. This is a full-time; hourly position based out of our corporate Marketing / Brand team located in downtown Orlando, Florida. One of the area’s largest and leading nonprofits; with over 2,000 employees and multiple Y Family Center locations across six counties in Central Florida. The Y is a cause-driven organization that provides over millions in financial support to adults, children and families which have resulted in lasting personal healthy change. Through our strategic plan our goal is to impact the lives of over 600,000 Central Florida residents.
- Under the leadership of the Digital Marketing Director, this individual will act as the liaison between our marketing and sales teams. The incumbent’s role will be to qualify leads produced from marketing campaigns by contacting and developing prospects via high volume phone calls and emails.
- The ideal candidate has a successful track record in their prior work history, displays a positive and polished demeanor. S/he should have previous experience in a role with high volume phone call responsibilities and/or within a call-center environment. This individual must possess exceptional communication skills, customer service skills and professional phone etiquette to cultivate prospects, participants and customers from first contact through pre-qualification. Please note this is a full-time; hourly position. There is no bonus or commission structure. However, the Y offers exceptional employee benefits and career growth opportunities.
- Proven work experience as a Lead Qualifier, Marketing Lead Development, Business Development Representative, Sales Account Executive, Call-Center Lead, Concierge or similar role.
- Track record of achieving sales quotas and lead conversions.
- Experience with Salesforce or similar CRM preferred.
- Understanding of call/email performance metrics and quotas.
- Displays excellent communication and interpersonal skills.
- Must be organized, with ability to prioritize and multi-task.
- Able to work within a deadline driven, goal orientated and busy corporate office professional environment.
- Possess a high degree of focus on customer service.
- Bilingual in English and Spanish, A PLUS
- YMCA operations experience or knowledge of the YMCA movement, a plus.
Along with a highly competitive pay structure, the YMCA of Central Florida provides exceptional benefits which include the following:
- Affordable and quality healthcare (medical, dental, vision options).
- Long Term Disability and Life Insurance provided at no cost to the employee.
- 12% Employer funded retirement plan after two years of service with immediate vesting and the ability to add additional earnings from first day of employment.
- YMCA membership for employee and household.
- Generous paid time off package.
- Career growth opportunities with one of the largest and most innovative YMCA Associations in the country.
- A challenging and fun work environment with creative, talented and diverse individuals!
The YMCA of Central Florida is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age, genetic information, disability or veteran status.