Membership Manager

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YMCA of the USA
Omaha, NE, USA
Full-time

Our Downtown Family YMCA is looking to hire a Membership Manager to join their team!

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Membership Manager works to ensure YMCA members and guests experience a safe & fun environment that helps them reach their goals. This includes, but is not limited to, member recruitment & retention activities as well as staff leadership.

Areas of Responsibility: 
  • Supports staff and volunteers. Works with supervisor to develop strategies to lead staff and achieve goals.
  • Develops, models and integrates systems and practices that encourage and sustain positive relationships and retention of members/participants.
  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
  • Builds relationships with members; helps members connect with one another and the YMCA.
  • Listens to and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Follows YMCA policies and procedures; responds to emergency situations.
  • Actively participates in department and branch meetings and/or trainings.
  • Performs other duties as assigned.
Skills/Experience: 
  • Must be at least 18 years of age
  • At least 1 year previous supervisory experience in customer service
  • Demonstrated success leading member-focused or equivalent team
  • Demonstrated leadership, dependability & flexibility in work hours
  • Complete before first shift: YMCA cause & culture training; membership-specific training
  • Complete within 30 days of hire: Child Abuse Prevention Training; BLS CPR; First Aid; Emergency Oxygen Administration (provided by YMCA)
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office/recreational environment. Intermittent sitting, standing, walking are required.
  • Sufficient strength, agility and mobility to perform essential functions and to supervise staff team.
  • Hours will include evening and weekend work.
  • Reliable transportation and travel among local branches may be required.
Compensation/Benefits: 

Hourly: $11.75 - $13.72

How to Apply: 

https://www.ymca.net/career-opportunities/details/40124

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Sep 3 2019
Active Until: 
Oct 3 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit