Member Engagement Specialist

This job is no longer available

Search for More Jobs
YMCA of the USA
Omaha, NE, United States
Full-time

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Member Engagement Specialist works collaboratively with membership and program teams to provide members and participants with the best experience through detailed analysis and communication.

Areas of Responsibility: 
  • Provides excellent service to members, guests, and program participants in the Y as well as on the phone, email and online communication, contributing to member retention.
  • Conducts interviews and/or tours responsive to the needs of prospective members; may attend recruitment fairs and other external events; sells memberships.
  • Builds relationships with members; helps members connect with one another and the YMCA; facilitates member challenges and incentives in conjunction with other leaders.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or un-resolved issues.
  • Engages with members and the community through various outlets which may include promotional campaigns and initiatives as well as managing social media and website for the branch.
  • Works Welcome Center shifts weekly.
  • Leads assigned special events or member engagement services hosted at the YMCA.
  • Applies all YMCA policies while facilitating with member services.
  • Enhances efficiency through program and membership audits, reporting results to leadership.
  • Actively participates in branch, department and association staff meetings and/or trainings.
  • Performs other duties as assigned.
Educational Background: 
Bachelor's degree in related field preferred.
Skills/Experience: 
  • At least one year previous experience in customer service and/or sales preferred.
  • Previous sales and/or retail experience preferred.
  • Excellent personal computer skills and experience with standard business software and social media outlets.
  • Complete within 30 days of hire: Child Abuse Prevention Training; BLS CPR; First Aid; Emergency Oxygen Administration (provided by YMCA)
  • Completion of YMCA program-specific trainings.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of 
    the community and successful clearance of background check.
Compensation/Benefits: 

Hourly: $11.00 - $13.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=20538&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jan 16 2018
Active Until: 
Feb 16 2018
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit