Member Service Associate

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YMCA of the USA
O'Fallon, MO, USA
Full-time

The O'Fallon Missouri YMCA is looking for an Energetic and Motivated individual to fill the role of Member Service Associate.

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, in accordance with the Christian principles of the YMCA, the incumbent is responsible for delivering excellent service to all members, guests, and program participants.

Areas of Responsibility: 
  • Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
  • Enter membership and program registration data into HRIS operating system
  • Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
  • Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
  • Participate and recruit participants for member challenges also known as member visit drivers.
  • Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
  • Ensures established processes for touring and following up with membership inquiries are followed.
  • Assist with the attainment of membership department strategic plan goals.
  • Provide feedback and offer solutions regarding gaps in service and/or member concerns. Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
  • Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
  • Effectively handle conflict and member complaints, with the support of the center Membership Director
  • Performs all other duties as assigned.
Educational Background: 
High school diploma and or GED required
Skills/Experience: 
  • Excellent interpersonal and problem-solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Previous customer service, sales or related experience.
  • Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee maybe required to use a computer and be able to communicate using a computer or electronic device.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.
How to Apply: 

http://www.ymca.net/career-opportunities/details/39309

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jun 8 2019
Active Until: 
Jul 8 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit