The position provides an opportunity to learn a variety of platforms, manage data, improve processes, participate in IT projects, and support staff in a variety of requests. It requires a person with a high technical aptitude, who is extremely detail oriented, highly organized, has exceptional follow-through, and the ability to take ownership of their work.
Operations Team
The Operations Team supports NCYL staff across locations. We hold ourselves to a high standard and are dedicated to providing exceptional support and being a strategic, innovative, and agile team. We build and maintain organization infrastructure, practices and systems that are efficient, equitable and compliant. The Operations team consists of IT, HR, finance, facilities and legal compliance.
Position
The Technology Coordinator position reports to and assists the Deputy Director of IT in supporting a 100-person organization, and will be a member of NCYL’s fun loving, energetic Operations Team. This role will support NCYL’s work and staff across all projects and locations and will have a wide-ranging set of responsibilities within the IT department.
The position provides an opportunity to learn a variety of platforms, manage data, improve processes, participate in IT projects, and support staff in a variety of requests. It requires a person with a high technical aptitude, who is extremely detail oriented, highly organized, has exceptional follow-through, and the ability to take ownership of their work.
This position will manage the system-related aspects of employee on/off boarding, manage memberships in up to 20 web-based platforms, support non-technical employee requests, and create or improve upon systems to manage a myriad of tasks. While this is not a technical support position (i.e., laptops, network, etc.), this person needs to be technically minded and be excited to learn new applications.
Essential Functions
- Manage data in web-based platforms like AirTable and Salesforce, and have willingness to gain proficiency in both platforms through both self-paced and formal training
- Manage user licensing in a wide variety of platforms
- Manage phone systems, user adds/changes; manage corporate Verizon account
- Play a supporting role in various IT projects
- Order equipment for staff
- Help manage technical aspects of onboarding and offboarding staff
- Create ways (e.g., in Excel, AirTable, Asana) to manage tasks
- Interface with vendors as needed
- Strong communication and writing skills
- Train staff on various applications and technologies
- Create instructions and training documentation
- Update both external website and our intranet
- Take ownership of tasks and projects
- Other day-to-day IT and operations tasks as needed
Qualifications
- At least 3 years of experience supporting staff and working with various technology platforms
- Experience managing detailed data and improving/creating ways to help manage that data
- Experience with, Macs, SharePoint, Salesforce, AirTable, Microsoft 365 a plus
- Ability and comfort in holding training sessions for groups of users on our platforms and applications
- Great customer service skills and experience working in a position that supports a large number of staff
- Ability to prioritize and manage multiple tasks and projects in order to meet deadlines
- Ability to work autonomously and perform in a team environment
- Detail oriented, with the ability to move projects forward
Physical Requirements
Prolonged periods sitting at a desk and working on a computer. This position may require some travel.
Salary, Benefits & Location
This is a full-time, non-exempt position. Salary is competitive at $83,919.00 annually.
NCYL provides a robust benefits package including health, dental, vision, and life insurances, generous vacation and sick benefits, paid family leave, flexible spending account, commuter benefits, employer contribution to a retirement plan, paid sabbatical, and short-term and long-term disability insurance.
Candidate must be located within commuting distance of our Oakland office. This is a hybrid position, working mostly from home, but must be able to go into the Oakland office as needed. If preferred, this position can work full time from our Oakland office. It is possible that starting in January of 2024, NCYL will require all staff to work in an NCYL office, in which case this position will work from our Oakland office.
Submit a cover letter and resume at the link below. Please, no emails or calls.
Apply at: https://recruiting.paylocity.com/recruiting/jobs/Details/1774692/Nationa...
Applicants with lived experience within any of our practice areas, and Black, Indigenous, and other people of color, are strongly encouraged to apply.
It is the policy of NCYL to provide equal employment opportunities to all Applicants (including Employees) regardless of race, ethnicity, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, national origin, age, abilities/disabilities, neurotypicality, socioeconomic status, veteran status, marital status, prior convictions, or any other protected classifications under federal, state, or local law.