Member Engagement Supervisor

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YMCA of the USA
Oak Park, IL, USA
Full-time

Under the direction of the Director of Member Engagement & Services, the Member Engagement Supervisor is responsible for the day to day operations of the department and implementation of strategies that delivers a high quality member experience. This includes providing leadership to staff as well as supporting the development of procedures necessary to meet department goals.

Areas of Responsibility: 
  • Implements membership strategies that promote recruitment of new members and retention of existing members.  Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure member satisfaction.
  • Implements retention strategies to prospects, new members, and terminated members in order help YMCA meet goals.
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration.
  • Ensures proper implementation of all front desk procedures. Reviews and updates desk procedures and communicates changes to staff.  Coordinates with the business office as necessary on financial transactions.
  • Provides ongoing support with Program Directors on related issues through Daxko management.
  • Prepares monthly schedule and completes payroll for Member Engagement Department.
  • Maintains high level or communication with organizational leaders.
  • All other duties assigned by the Director of Member Engagement & Services.
Educational Background: 
Bachelor's degree or equivalent combination of education and experience.
Skills/Experience: 
  • Previous supervisory and customer service experience.
  • Exceptional inter-personal and time management skills.
  • Ability to create an environment that is welcoming to all.
Compensation/Benefits: 

Salary: $35,000.00 - $40,000.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=22084&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Apr 23 2018
Active Until: 
May 23 2018
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit