Member Services Coordinator

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YMCA of the USA
Newton, MA, USA
Full-time

The WSY is searching for an energetic and strategic individual to join our team as a full-time Member Services Coordinator.

Interacts in a friendly, professional and courteous way that results in excellent service for members, guests, volunteers, and fellow employees. Responsible for the general work relating to member retention and recruitment. Responsible for planning, implementing, and managing outreach, appreciation and special events for the organization.

Areas of Responsibility: 
  • Assists in the implementation of membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  • Ensures excellent customer service and remains professional at all times when dealing with members’ confidential information.
  • Promotes program and membership enrollment in interactions with existing and potential members.
  • Communicates clearly with our members through personal interactions, phone calls, and mailings. This includes the collection of insufficient funds.
  • Assists in ensuring proper implementation of welcome center procedures and communicating changes to staff.
  • Maintains a minimum of 20 hours/week of coverage at the welcome center and assists with scheduling and providing coverage as needed.
  • Assists in the implementation of membership retention events and creating the new member experience.
  • Participates in fundraising campaign.
  • Manages communications with member engagement and retention efforts
  • Participates in staff meetings and/or related meetings.
  • Executes other duties and responsibilities as required by supervisor.
Educational Background: 
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience: 
  • Previous supervisory experience in customer service preferred.
  • Excellent computer skills and experience with standard business software.
  • Ability to relate effectively and compassionately to diverse groups of people from all social and economic segments of the community.
  • Strong project management skills; ability to work efficiently and meet deadlines in a cross-functional, team-based environment.
  • Strong communicational and organizational skills.
  • Ability to generate and implement creative ideas.
  • Ability to identify and anticipate problems and drive them to resolution.
  • Ability to work both collaboratively and independently.
Compensation/Benefits: 

Hourly: $15.00 - $17.00

How to Apply: 

https://www.ymca.net/career-opportunities/details/40260

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Sep 18 2019
Active Until: 
Oct 18 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit