The Member Services Coordinator interacts in a friendly, professional and courteous way that results in excellent service for members, guests, volunteers, and fellow employees. Responsible for the general work relating to member retention and recruitment. Responsible for planning, implementing, and managing outreach, appreciation and special events for the organization.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Assists in the implementation of membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Ensures excellent customer service and remains professional at all times when dealing with members’ confidential information.
- Promotes program and membership enrollment in interactions with existing and potential members.
- Communicates clearly with our members through personal interactions, phone calls, and mailings. This includes the collection of insufficient funds.
- Responsible for pulling weekly and monthly membership reports and tracking results.
- Assists in ensuring proper implementation of welcome center procedures and communicating changes to staff.
- Maintains a minimum of 20 hours/week of coverage at the welcome center and assists with scheduling and providing coverage as needed.
- Assists in the implementation of membership retention events and creating the new member experience.
- Participates in fund-raising campaign.
- Participates in staff meetings and/or related meetings.
- Executes other duties and responsibilities as required by supervisor.
Compensation/Benefits:
Salary: $13.50 - $15.00
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 12 2018
Active Until:
Mar 12 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit