Assists in all aspects of membership for the organization including recruitment of new members, retention of existing members and supervision of assigned staff. Assists in the development of plans and implementation of new procedures and methods to achieve strategic goals.
Areas of Responsibility:
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, hires, trains, develops, schedules and directs Welcome Center personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Participates in the planning of the department budget and achieving monthly sales goals.
- Ensures proper implementation of Welcome Center procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Participates in fund-raising campaign.
- Participates in staff meetings and/or related meetings.
- Manages the Community Gift Certificate records. Administers and properly records the certificate through CCC.
- Regularly runs membership reports to ensure that trends are being noted and our numbers are accurately documented.
- Motivates and energizes the Membership Staff to be Cause-driven Leaders. Leads by example. Organizes trainings including but not limited to sales, customer service, Listen First and Cause-Driven Leader
- Helps Membership Staff to understand the YMCA’s mission and cause.
- Models and teaches cause-driven leadership characteristics for the Welcome Center to possess the level of customer service that is critical to the success of the WSYMCA.
- Must be flexible and adaptable. Weekly schedule may include one weekend day and some evening or early morning hours.
- Responsible for collecting department timesheets, tallying hours and submitting with a coversheet on time on a biweekly basis.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Three years of supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Dynamic personality with a skill-set that is able to educate and motivate the Welcome Center Staff to be passionate about their job and the WSYMCA.
- Y USA Team Leader Certificate preferred.
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 18 2019
Active Until:
Mar 18 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit