The ideal candidate will have a proven track record in staff development, budget accountability, program development, community involvement, member-centered customer service and retention as well as being a people oriented individual with a focus on constantly improving the member experience. Preferred candidate should have experience working with diverse populations and general operations. Candidate must possess the ability to multi-task in an extremely fast paced, ever changing, demanding environment. Excellent opportunity for a progressive, goal oriented leader who achieves positive outcomes by developing/leading a strong team resulting in measurable organizational and community impact.
Complete oversight and management of assigned areas of a YMCA branch, with a strong focus on programming. Position will provide supervision and leadership for the Aquatics, Sports, Family Services, Wellness and Creative Arts departments. Position will pride itself on staff development, financial development, community relations, innovation and collaborations. Position reports to the Vice President of Operations.
Areas of Responsibility:
- Establish, with the branch leadership team, long range plans for programs and services in harmony with overall YMCA objectives.
- Provide staff support for assigned committees. Provide staff leadership and nurture relationships for annual support campaign.
- Recruit, hire, train, develop and direct employees and volunteers as needed. Review and evaluate staff performance. Develop strategies to motivate staff and achieve goals. Facilitates communication and provides leadership. Models relationship building skills (including Listen First) in all interactions.
- High level of proficiency in internal systems (CCC, ADP, SGA, steps for website registration)to help lead and develop direct staff. Ensures direct staff understands the systems, how to run reports as applicable, etc.
- Ensure that proper training and growth opportunities are available to all staff and meet the requirements of the YMCA Leadership Competency Development Guide.
- Oversee monthly staff trainings for each department and ensure consistent safety/emergency response training is performed. Maintain complete familiarity of all risk management procedures and policies for departments and the overall branch. Ensures all accidents and incidents are reported involving self, participants, guests and other employees. Maintains a safe work environment, free of clutter, debris and hazardous conditions and ensures cleanliness of facility.
- Develop, manage and monitor assigned operating budgets to meet or exceed targets. Recommend adjustments to the budget to assure a balanced operation and submit reports on current operations.
- Assures compliance with state and local regulations. Ensures that YMCA program standards are met and safety procedures followed. Responsible for working with departments requiring compliance with EEC licensing regulations and preparing for licensing renewal visits.
- Ensures all Department Operations are consistent with the Association procedures. This includes safety, insurance, incident/accident reports, purchasing, HR and payroll procedures, accounting, and Y-USA standards and maintains appropriate logs and records. Provides data and reports as required for assigned programs.
- Work closely with the Marketing and Communications department to coordinate all promotional efforts, cross promote each department and use social media to its best outcomes.
- Expand, develop and promote inclusion programming in all aspects and departments.
- Represent the Y in our schools and community to position us as partner who can provide solutions to common challenges.
- Stays in-tune with Y-USA signature programs and implements as appropriate.
- Develop and direct high quality member engagement strategies and programs which support branch and Association mission, goals and strategies.
- Compile statistics including program enrollment. Monitor and evaluate the effectiveness of and participation in initiatives.
- Ownership of the Association Comment and Suggestion System.
- Responsible for the resolution of member and staff conflicts and the documentation of those situations.
- Engage in active listening with members in order to build relationships, understand individual's goals and interests and take the initiative to assist in the achievement of those goals.
- Foster positive relationships with staff, program participants, community partners and volunteers.
- Ownership over branch rentals and usage of space from outside agencies.
- Serve as a member of YMCA management and support the overall objectives of the YMCA.
- Ensure growth in Membership, Health & Wellness, Aquatics, Sports, Family Services and Creative Arts programs with the following effect on end results: growth in current programs and development of new innovative programs and partners, high program retention rate, positive written and oral comments from program participants and members regarding good experiences with programs and staff, well managed staff with high performance.
- Maintain a professional image and manner consistent with the YMCA mission and goals. Effectively communicate the mission, vision and values of the West Suburban YMCA.
- All of the assigned departments operate seven-days a week and will require a flexible schedule to maintain consistency and delivery of programs and services. Please prepare to observe your department at all hours of operation on a regular basis.
- Establishes with the branch leadership team long range plans for expansion of programs and services, in harmony with overall YMCA objectives.
- Other related duties assigned.
Educational Background:
Bachelor's degree in human services, recreation, exercise science business or related field preferred.
Skills/Experience:
- In addition to preferred education, three years related experience or training, or equivalent combination of education and experience preferred.
- Five or more years of management experience, preferably in a YMCA or other not-for-profit agency.
- Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets and program development/management.
- Prefer knowledge ofand previous experience with Health and Wellness, Aquatics, Family Services, Creative Arts, etc.
- Ability to establish and maintain collaborations with community organizations.
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic
- segments of the community.
- Multi-Team/Branch Leader certification preferred.
- CPR, First Aid & other program specific certifications required upon or after hire.
Compensation/Benefits:
Salary: $60,000.00 - $65,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 6 2017
Active Until:
Jan 5 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit