Membership Director

Staff/Volunteer Development:

• Recruiting, hiring, training, developing, and scheduling and managing a high performing staff focused on providing exceptional service and work well as a team.
• Developing strategies to provide support and motivation to staff for the achievement of goals and retention.
• Providing progressive customer service and sales training to all membership staff.
• Reviewing and evaluating staff performance.
• Developing strategies to motivate staff and volunteers to achieve goals.
• Maintaining staff and volunteer retention through positive reinforcement and support.
• Responsible for safety drills/audits, monthly documented staff meetings/development and trainings.
• Ensuring staff certification records are current and fulfill all in-service standards.

Program Operations:

• Effectively communicating the mission, vision and values of the Wichita YMCA.
• Ensuring all programs comply with YMCA standards and methods of operation.
• Integrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.
• Monitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality.
• Monitoring daily membership numbers, weekly score card, etc.
• Coordinating with the Association business office as necessary on financial transactions.
• Ensuring proper implementation of front desk procedures.  Reviewing and updating desk procedures with supervisor and communicate changes to all branch staff.
• Having comprehensive knowledge of Association wide programs, as needed for the education of Member Service staff.
• Ensuring all membership and program information is tactfully displayed and available.
• Being visible to staff and members.
• Responding to all member and community inquiries and concerns within 24 hours.
• Communicating program information, changes and needs in a timely manner to supervisor and branch staff.

Fiscal Management:

• Developing, monitoring and meeting or exceeding budget targets.
• Producing effective and efficient staff schedules within set payroll budget parameters.

Strong Community Campaign/Financial Development:

• Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

Facilities:

• Maintaining complete familiarity with all risk management procedures and policies.
• Maintaining program area and equipment in an orderly, clean and safe condition. Reporting any irregularities to maintenance personnel.
• Keeping an up to date inventory on all equipment, materials and supplies.

Other:

• Serving as a member of the branch management team performing specific duties which support the overall success of branch operations.
• Communicating information promptly to all branch leadership and departmental staff.
• Attending applicable training and conferences to further professional development. 
• All other duties as assigned.

EFFECT ON END RESULT:  Providing leadership and guidance to ensure the achievement of goals and objectives of Sports programs with high levels of participation, satisfaction and retention of members, participants and staff.