As we continue to deepen our impact in New Jersey, the Manager of Operations (MO) will plan and execute a variety of strategies to maximize the team’s effectiveness and enable the region to reach its ambitious goals. The MO will build systems to report on progress toward regional goals, maximize synergies across the regional team, and oversee multiple projects. The MO will also provide critical, high-level support to the Executive Director.
Areas of Responsibility:
Executive Director Support (40%)
- Provide ongoing administrative support including scheduling meetings and conference calls, maintaining her calendar, arranging travel, managing correspondence, securing provisions, and processing expenditures for the Executive Director
- Assume a proactive role in increasing the efficiency and organization of the Executive Director
- Drive and participate in special projects and events to support the Executive Director and leadership team in reaching the region’s ambitious goals
- Identify and maintain accurate and up-to-date contact information for the Executive Director and regional team
- Act as a liaison between external constituencies, such as board members, community partners, corps members, alumni and the Executive Director
- Craft correspondence to a variety of constituents on behalf of the Executive Director
- Work with the Executive Director to build, steward and manage internal and external relationships
- Special Projects. Manages vision, strategy, and execution of time-sensitive projects at the discretion and direction of the Executive Director.
Culture & People Support (20%)
- Support the design and logistics of Leadership Team Retreats, All Staff Retreats and All Staff Meetings in partnership with the Executive Director and Leadership Team
- Manage the planning and execution of meetings for the region’s Operations Team
- Manage the execution of the monthly and quarterly staff engagement priorities of the Executive Director
Team and Operations Management (40%)
- Assess office systems and takes proactive and creative steps, in conjunction with our national technology and operations teams, to ensure that the team is utilizing technology and resources in optimal ways
- Maintain and continuously improve office operations; this includes stocking inventory, supporting all logistics for an office move, onboarding new staff members to regional office systems, and bringing innovation to the office’s organizational systems, technology, resources and communication
- Facilitate a strong team culture through the design and execution of staff communication, staff retreats, celebrations, team meetings, and all-staff meetings
- Provide exceptional customer service to on-site callers, visitors, external partners, local vendors, and staff
- Manage annual regional budgeting planning process, as well as the monthly forecasting and planning systems, and makes recommendations for fiscal strategy
- (STRETCH) Designs, implements, and maintains databases, tracking systems, and reporting models (e.g., dashboards) to assess regional progress to priorities and goals to address team needs and staff performance against org-wide priorities and breakthrough goals .
Educational Background:
Bachelor’s degree required
Skills/Experience:
Highly motivated by design and support work
- Is exceptionally detail oriented
- Has a strong customer service orientation and eager to seek out answers to challenges to set up others for success
- Is highly organized his/herself and can design organization systems for others and whole teams
- Can keep track of multiple details and drive projects with many moving pieces forward effectively and efficiently
- Has track record of working effectively in a face-paced, deadline-driven work environment
- Understands the role that support work contributes to the broader team’s effectiveness and the role that s/he must play across teams to be effective in the role
- Is flexible when priorities and work load shifts dramatically and quickly
- Is able to produce strong work products quickly
- Is an exceptional prioritizer – knows what tasks should take precedence and what work should be done without error and what can be in more skeletal form
- Enjoys having a “hand in all buckets”
- Sees the connection between logistical and operational support and culture building
A strong communicator & an exceptionally mature professional
- An exceptional verbal and written communicator
- Able to communicate on behalf of the Executive Director to internal and external audiences in written and verbal form
- Is a clear, concise and compelling communicator and able to tailor messages to a wide-variety of audiences
- Can build strong, trusting relationships across multiple constituents quickly
- Operates with discretion with sensitive and confidential information and in similar situations
- Operates as a core-values leader among the team and supports the culture of the organization
A strong synthesizer and strategic thinker
- Able to create strong narratives from data sets and decision protocols for internal and external audiences
- Can analyze large sets of data – both quantitative and qualitative – to identify strengths, risks, opportunities and weaknesses for the region and for individual teams and can recommend changes that will drive critical improvements
- Is motivated by translating the vision and direction of the ED into plans the LT can act on
- “Sees the field” – understands deeply the interconnectedness of our work across functional teams; of our work and the work being done elsewhere in the community; of the fight for educational equity in the broader fight for social justice
- Has a high level of curiosity and is motivated by learning
- Can serve as an objective advisor to the ED and LT when making critical strategic decisions for the region based on data analysis
- Eager to work alongside the Executive Director to craft professional development experiences, retreats and more for the LT and full-staff based on trends in performance and values-alignment of the team(s)
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 22 2017
Active Until:
Jan 21 2018
Hiring Organization:
Teach For America
industry:
Nonprofit