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Veterans Benefits Coordinator FY18 Q3

This job is no longer available

New York, NY, USA
Full-time

Wounded Warrior Project’s (WWP) Veterans Benefits Coordinator will serve as the first point of contact for inquiries related to DoD and VA benefits, provide administrative support to a regional team, and assist WWP Benefits Liaisons in the development of Warriors’ claims.

Areas of Responsibility: 
  • Work within DoD, VBA, and VHA systems to ensure timely and professional care of Warriors
  • Provide effective, timely, and responsive customer service to Warriors, Family Support Members, and internal and external stakeholders
  • Manage, screen, and prioritize a high-volume incoming queue of program referrals for benefits assistance
  • Manage incoming calls and emails, vetting and responding to basic inquiries within a specified timeframe
  • Communicate general information related to VA and DoD benefits, eligibility, and evidentiary requirements
  • Work with Warriors and Family Support Members to gather evidence in support of claims for benefits
  • Provide regular updates to Warriors represented by WWP in open claims or appeals, and ensure that any questions and concerns about their case are timely addressed
  • Maintain and update records in WWP’s case management system (SalesForce)
  • Assist WWP Benefits Liaisons with claim-development, research, and advocacy in cases pending before the VA and DoD
  • Assist and participate in educational outreach efforts, collaborative events, and claims clinics
  • Other related duties as assigned
Educational Background: 
High School Diploma/GED required, Bachelor’s degree preferred
Skills/Experience: 
  • Outstanding customer service
  • Basic knowledge of DoD and VA Benefits, medical terminology, and applicable laws and regulations
  • Excellent organizational and communication skills
  • Ability to handle sensitive and confidential medical information with discretion and compassion
  • Ability to timely complete required assignments in a fast-paced environment
  • Self-motivated, positive, personable, and able to relate well with diverse populations and age groups
  • Organized, diligent, and able to troubleshoot, problem-solve, and prioritize
  • Proficiency in the use of Microsoft Office programs
  • Proficiency in the use of SalesForce preferred

​Education & Experience Requirements

  • Minimum one (1) year customer service experience required
  • Familiarity with military culture preferred
  • Salesforce experience preferred

Organization Info

Listing Stats

Post Date: 
Apr 19 2018
Active Until: 
May 20 2018
Hiring Organization: 
Wounded Warrior Project, Inc.
industry: 
Nonprofit