We are seeking a creative and experienced individual to join the NRDC Products Team and help build on a recent implementation of Salesforce as part of a specialized CRM team. The position reports to the CRM Product Manager.
As Senior Salesforce Administrator you will bring a high level of expertise in the Salesforce platform, and bring focus to improving the system every day for the staff and organization. We're looking for someone with solutions-architect-level skills who can take our game to the next level. We are looking for a professional who has proven systems experience, interpersonal skills, the ability to work strongly in a team, and a desire to help the mission of NRDC.
Areas of Responsibility:
- With a detailed understanding of the Salesforce platform, and the orientation to always learn more, make careful, well-considered, long term-oriented changes to the Salesforce platform resulting from high-level architecture decisions or ground-level support requests;
- Serve as a point of escalation between the front-line admins user support and the CRM Product Manager; help resolve tricky cases;
- Make rapid tweaks to improve user experience and usefulness for staff, based on triaged support requests;
- Design technical solutions, data models, and automations in line with NPSP, Salesforce, and nonprofit best practices for scalability, security, and usability;
- Update and maintain user records, profiles, permissions, and security; assist the CRM Product Manager to design ground-up enhancements to the security model, accounting for the complexity caused by large data volumes;
- Research, integrate, and maintain 3rd-party tools for uses such as email marketing, events, analytics, and more;
- Data cleanup and migration when required using tools such as Demand Tools and Data Loader;
- Help design the processes and lead the migration of any and all data currently residing in legacy systems and spreadsheets into Salesforce;
- Support end users and stakeholders in defining needs; show them how to get what they’re looking for out of Salesforce; Manage system and data integrity by establishing end-user best practices, leveraging administrative tools and employing regressions testing;
- Help iterate on and improve an ongoing data quality strategy;
- Execute various deep-dive technical projects sometimes working collaboratively, sometimes autonomously – including devising new functionality (which may later be contributed back to the open source NPSP project, in some cases);
- Work closely with the others members of the CRM team to arrive at smart, long term-oriented decisions, and cover all of the many disparate areas required for effective management of the platform and people's use of it.
Skills/Experience:
- 5 -7 years of Salesforce experience, including experience designing solutions
- Experience as a consultant helping nonprofits implement Salesforce is preferred
- Hungry to take on a big challenge
- Desire to make your co-workers' lives easier
- Ability to identify and implement process and policy improvements.
- Strong interpersonal and organizational skills.
- Excellent judgment and decision making skills.
- Willingness to learn and adapt quickly to a constantly changing landscape.
- Precision and quality focused; refusal to let details fall through the cracks
- Methodological, detail oriented, able to be careful and considerate under pressure;
- Ability to meet deadlines, handle and prioritize multiple simultaneous requests, manage laterally and upwards, all with a professional and courteous attitude.
- Ability to provide instruction to audiences of varying technical ability
- Comfortable working in a small, collaborative team environment
- High energy and passion for the mission of NRDC.
- Focus on making it work – we want someone open-minded, who looks at problems from every angle, who has an appetite and patience for getting it right, revisiting, constantly improving.
Desired Experience:
Priority will be given to candidates with a combination of some of the following expertise:
- Configuring and maintaining middleware and ETL tools for complex integrations
- CRM adoption, support, and training
- Release and environment management
- NPSP expertise / non-profit use cases
- Business analysis
- Agile project management
- Quality Assurance / coordinating User Acceptance Testing Data migration
- Data quality tools and best practices
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 4 2018
Active Until:
Sep 4 2018
Hiring Organization:
Natural Resources Defense Council, Inc.
industry:
Nonprofit