The Program Monitor is responsible for coordinating the Program team’s efforts to enhance its current outcomes monitoring system, to meet the Association and funders' requirements for outcomes data related to programs and services provided to consumers, including community education on Alzheimer’s disease and other dementias; support groups; early stage social engagement programs; and training for important constituencies.
Data Management
The program monitor is responsible for ensuring the operational flow of data and information on two levels:
- Data is collected in a standard and consistent manner, following Association policies and procedures; and
- Data is analyzed and formatted into "user-friendly" reports that can be utilized by the Senior Director of Programs to make ongoing, informed decisions related to program readjustments and refinements.
The Program Monitor collaborates with the Senior Director of Programs (SDOP), Community Education Manager, Clinical Services Manager, Care Consultants, Program Managers and Coordinators, to accomplish:
- Data collection and data entry to record programmatic activity in the Personify CRM system and spreadsheets; and
- Data analysis, program service quality monitoring, report writing, and quality assurance.
Through training and one-on-one technical assistance, this position will build the capacity of the Programs team to understand outcomes monitoring (OM) principles and techniques and to utilize OM reports for the purposes of improving client service delivery.
RESPONSIBILITIES
- Collaborate with the Program Operations Manager (POM), Home Office IT and external resources to explore alternatives to Microsoft Excel and Google Sheets for data administration.
- Collaborate with the POM and SDOP to prepare data-related presentations for staff training, funders, board members, and for conference presentations.
- Maintain documents related to project organization and record-keeping.
- Work closely with the Association’s Home Office IT staff and the NYSDOH Coalition to ensure compliance with established protocols and policies.
- Coordinate special projects within the NYC Chapter.
Marketing / Communications
- Supports the Program Operations Specialist (POS) with the selection, production, and distribution of print collateral and promotional items.
- Supports the POS with the development of marketing collateral, including e-blasts using the Convio/Luminate system, flyers, brochures, and other written promotional material for the promotion of programs and services.
- Supports staff with the use of teleconference, webinar and other technology that can assist in expanding the reach of educational services as well as troubleshoot their basic problems.
General Program Coordination
- Assists in deploying strategies for reaching and serving diverse communities with Chapter care and support programs.
- Attends select education and Program event activities providing onsite coordination and support
- Provides administrative support to the Senior Director of Programs, as needed.
Volunteer Development and Coordination
- Coordinates communication efforts that inform and support volunteer participation, retention, and recognition.
- Using the Volunteer Management System (VMS), maintains volunteer program documents, volunteer records, tracks statistics concerning volunteer participation, and reports on volunteer activity.
- Minimum of five years’ experience in program monitoring, database administration, program operations, program administration, or project management, including work to support customer outreach, program planning, communications, and event coordination.
- Detail-oriented with strong organizational skills to plan, implement and problem solve.
- Experience with content management systems.
- Ability to work with a wide range of people including persons with dementia, family caregivers, corporations, foundations, and volunteers.
- Experience working with people from diverse communities, including Asian, Latino, African American, immigrant and LGBTQ persons.
- Excellent critical thinking, problem solving and writing skills required.
- Experience with Google applications, such as Gmail, Google Drive, Google Docs, Google Forms, Google Sheets; and Microsoft Office Suite applications, such as Word, Excel, and Access.
- Strong quantitative and analytical skills.
- Collaborative worker and team building ability.
- Self-starter, independent worker, willing to take the initiative to problem solve, and works well in teams.
- Ability to work well in a fast-paced environment.
- Willingness to work some evenings and weekends.
- Willingness to travel in Chapter territory.
- Valid driver's license, access to reliable vehicle, and proof of current automobile insurance.
- Desire to help families cope with Alzheimer’s disease and related dementias.