We are seeking a creative and experienced individual to join the NRDC Digital Team and direct our CRM and data infrastructure. Working closely with NRDC’s communications, programs, and fundraising teams, as well as external consultants, you will build and manage the organization's data infrastructure using an established roadmap. Our data landscape involves Salesforce, online, and digital engagement tools as well as data warehouses that integrate into an analytics platform. We are looking for someone who is passionate about big data management and thinks strategically about data infrastructure. The position reports to the Senior Director of Data and Digital Technology in NRDC’s Communications Department. This position oversees and manages a team of five administrators and developers and we seek a candidate with strong management skills. We will prioritize candidates who can work in NRDC’s New York office but will consider excellent candidates for our other locations.
We strive to have a CRM and data infrastructure that is agile, stable and secure. As CRM Director, you will bring a high level of organization and initiative to supporting the development of the data infrastructure and CRM roadmap. We are looking for a professional who has proven leadership, strategic vision, and systems experience and a desire to help the mission of NRDC.
OWN THE ROADMAP
- Direct every aspect of NRDC’s Salesforce implementation and extended data infrastructure, using and iterating on an existing roadmap with critical timelines, utilizing internal and external resources for guidance and execution, and overseeing technical details.
- Build relationships throughout the organization and be an ambassador for our data platforms.
- Work directly with stakeholders across the institution to learn about business processes and technical build plans to ensure that our platforms meet stakeholder use cases.
MANAGE A TEAM
- Manage and mentor a team of administrators, specialists, and vendors who work across the organization to build out our data systems.
- Provide guidance and oversite on development. Responsible for the overall integrity of the development of our platforms.
- Oversee the budget and ensure that we are building cost effective and strategic tools that will grow with the organization.
SHAPE THE ARCHITECTURE
- Understand the business needs and shape the tools to meet those needs, balancing technical best practices with business needs.
- Oversee the entire CRM landscape to ensure that we are choosing the best processes and tools for users in development, communications, marketing, analytics and beyond.
- Direct the integration of our data platforms to ensure that we are tracking and securing data in the best possible ways.
ENSURE SUCCESS, AND BUILD WITH INTEGRITY
- Support staff to define needs and show them how to get what they’re looking for out of our CRMs.
- Direct system and data integrity and governance by establishing end-user best practices, standards around security and privacy and performing tireless QA on what we are developing.
- Responsible for front and back-end solution architecture, development release management strategies, and change management. Ensure all development work such as design implementation, whether managed internally or by service provider, follows established standards, processes, application guidelines, and technical architecture.
OWN IT
- Engage in strategic thinking and planning about processes, vision, and improvements.
- Responsible for front and back-end solution architecture, development and release management strategies, and change management. Ensure all development work such as design implementation, whether managed internally or by a service provider, follows established standards, processes, application guidelines, and technical architecture.
- Execute various deep-dive technical projects sometimes working collaboratively, sometimes autonomously – examples include data hygiene planning, managing a new third-party software integration or composing documentation.
- 5-7 years of Salesforce architecture and administration experience preferred but related experience will be considered.
- Experience managing and mentoring a team.
- Experience with NPSP and other non-profit specific advocacy and fundraising tools like ActionKit, EveryAction, VAN, etc.
- Experience with Civis Analytics, Heroku or other data warehousing platforms used to consolidate data.
- Experience with large data integrations and identity resolution.
- Strong interpersonal and organizational skills.
- Ability to understand the big picture and the details, and communicate both
- Willingness to learn and adapt quickly to a constantly changing landscape.
- Methodological, detail oriented, able to be careful and considerate under pressure;
- Ability to meet deadlines, handle and prioritize multiple simultaneous requests, manage laterally and upwards, all with a professional and courteous attitude.
- Ability to provide instruction to audiences of varying technical ability.
- A breadth and depth of knowledge and interest in the history and future of database management, cloud computing, and web development.
- High energy and passion for the mission of NRDC.