As the Coordinator, Corps Operations, you will play a pivotal role in ensuring that corps operations run efficiently and are aligned with the team’s priorities. The primary responsibilities of this role involve corps member support, budget management, and AmeriCorps compliance. Teach For America is an AmeriCorps program and you will oversee the New York region’s grants awarded to corps members on a year by year basis ensuring compliance both regionally and nationally. As the Coordinator, you will also own budget management -- from forecasting, to ongoing monitoring, to strategy for team compliance. You will also own the vision setting, project management, and execution for our corps culture; which includes providing administrative support for team events. In addition, you will provide calendar management support to the Program Operations team as a whole. The ideal candidate is highly organized, team-oriented, has strong initiative, passionate about developing their own skills and practice, has excellent customer service skills, and is a culture builder. The Coordinator will report to the Director, Corps Operations.
Corps Member Support and Communication (45%)
- Manage AmeriCorps participation for incoming and current corps members and processes for enrollment and compliance, liaise with national AmeriCorps team to ensure regional compliance with any AmeriCorps requirements.
- Support management of general inbox and respond to incoming corps member inquiries.
- Support management of content on internal and corps member facing Google Sites.
- Support Manager of Corps Operations in tracking and communicating to current corps members around “good standing”.
- Develop and execute strategies and solutions to target and improve corps culture – including, but not limited to serving on Communication Working Group, supporting Facebook groups, developing CM spotlights.
- Liaise with other New York regional teams to support Program Team operations.
Budget & Data Management (20%)
- Manage Program Operations Team budget and expenditures – including, but not limited to, owning Program Operations Team budget planning, forecasting and monitoring of expenses, processing American Express reports, and processing corps member reimbursements.
- Partner with Associate of Program Operations on Program Team budget planning and forecasting.
- Create and manage strong systems for information collection and fiscal compliance measures.
Event Planning & Logistics (15%)
- Support Programs Team with planning and logistics for corps member facing events.
- Provide administrative support for Program’s Team special events, meetings, retreats, activities, and special projects as assigned by the Vice President and Managing Director, Program Operations.
Calendar Management & Team Meeting Support (10%)
- Manage and maintain the Program Operations Team calendar: support logistics and scheduling for team meetings, retreats, team culture activities, and special events/projects supporting team goals.
- Oversee the centralized calendar for the Program Operations Team.
- Support the Managing Director, Program Operations in planning and executing team meetings and retreats.
All Staff Expectations (10%)
- Programs, New York Regional, and National Participation:
- Contribute to ongoing Programs Team meetings (i.e. sub-team, full team, etc.)
- Participate in all-staff (region and organization-wide) activities and events such as selection, confirmation, strategic planning and summits.
- Excel and Outlook skills highly preferred
- Willingness to work some weekends and evenings
- Must have exceptional written and oral communications skills
- Ability to successfully manage multiple priorities at the same time, including creating strong project plans and executing against them effectively
- High energy, maturity, and leadership with the ability to serve as a unifying force and to position communications at both the strategic and tactical levels
- Ability to translate feedback and other data points into actionable solutions and plans
- Strong organizational skills, attention to detail
- Ability to manage a high volume of e-mails and phone calls
- Ability to influence and motivate others