As Associate, Data Quality & Technology (DQT), you support Teach For America’s donor gift operations, playing a pivotal role in ensuring that we reach our national and org-wide fundraising goals. You process and acknowledge donations through the creation and refinement of robust and efficient systems, while also ensuring the work you do maintains the highest level of data integrity within our Salesforce system (TFACT). And you work alongside our Finance team’s Revenue Accounting function to ensure strong gift processing and acknowledgement execution on regional development teams - through both direct execution and provision of guidance. You also ensure our users receive the best possible customer service and support through our help desk. In this role you are expected to inspire diverse groups, develop strong systems for communication and coordination, and have an optimistic, flexible approach to problem solving.
Donor Gift Processing and Acknowledgement Systems (60%)
- Process donations to Teach For America’s National team, including gifts received through third party donation platforms
- Design and implement systems that ensure third party donations are properly allocated across the organization, and provide transparency for regional teams
- Design and implement systems that ensure national donations are acknowledged within 3 business days of receipt, and that regional offices are effectively and efficiently acknowledging their donors
- Create resources and develop strategies to ensure regional teams are processing and acknowledging donations as expected
- Continuously identify and deliver on improvements to gift processing and acknowledgement systems through engagement with applicable regional and national teams
Revenue Data Quality & Operations Management (15%)
- Support front-end online giving (Classy) experience for users and donors
- Support regional development teams in executing strong donation experiences at events
- Ensure organizational donation reports are clear, and accurate representations of our donation landscape
- Contribute to a culture of strong revenue data quality practices across the broader development team
Help Desk Management (15%)
- Respond to questions from our user help desk that fall in your area of expertise
- Serve as content and technical expert in supporting donation-related questions from the national development team
Cross Functional Technology Support (10%)
- Work with the TFACT Systems Learning & Support team to increase regional adoption of gift processing and acknowledging best practices
- Support the SMD, Data Quality Technology and Learning in providing the team with measures of success progress reports
- Working in non-profit or finance data and operations
- Proficiency with Microsoft Excel (advanced Excel/VBA experience a plus)
- Use of Business Intelligence reporting systems a plus
Work Demands
- Ability to travel to in person conferences 2-4 times a year
Skills
- Excellent verbal and written communication skills
- Exceptional client-service orientation
- Ability to build strong partnerships with client and partner teams
- Proven ability to thrive in a deadline driven environment
- Strong collaborative spirit that is apt in working with others while driving projects independently
- Ability to effectively and consistently organize, prioritize, track, and manage workflow, goals, and resources
- Exquisite attention to detail and organizational skills
- Skilled in using logic and data to make decisions while performing tasks