Founded in 1975, Urban Pathways provides homeless New Yorkers with the services and assistance necessary to become stable develop their ability to live independently and move into housing, ultimately benefiting from the pride and security that comes with having a home. As a data-driven and innovative leader, Urban Pathways ensures that homeless and at-risk New Yorkers have the housing, services and support they need to be self-sufficient.
Supervises day to day operations and clinical staff in the absence of the Program Director.
- Provides administrative and programmatic supervision to case management staff.
- Provides support and guidance to case managers in the execution of all housing related tasks.
- Meets individually for weekly supervision with all direct reports.
- Assigns cases to case managers and schedules work according to priority.
- Conducts case conferences, reviews cases and resolves client issues.
- Audits client records and ensures compliance with Urban Pathways, regulatory, and funding agency requirements and guidelines.
- Assesses, trains, and coaches case managers on work assignments and community resources.
- Supervises and documents incident reporting and distributes related notices within 24 hours.
- Reviews service plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with Urban Pathways and regulatory agency requirements. Signs off on final documents prior to filing in client charts.
- Ensures case managers are adhering to the 360 Chart Audit on a monthly basis.
- Ensures housing documentation is completed in a timely manner for submission to housing providers.
- Manages caseload in the absence of the Case Manager.
- Completes and submits required reports and statistics in a timely manner.
- Prepares staff schedules and monitors payroll.
- Supervises client databases (i.e. AWARDS, CARES, etc.) to ensure accuracy of client information.
- Develops and maintains relationships with community services and resources.
- Facilitates staff meetings, trainings, and supervisory sessions, as required.
- Is on call to address emergency needs on a 24-hour basis.
- Performs all other duties as required.
Minimum of two years of clinical and supervisory experience preferred.
- Professional license (LCSW) preferred.
- Experience with homeless and mentally ill, justice involved populations preferred.
- Prior DHS, OMH, DOHMH, Health Homes, and/or Medicaid experience is highly desired.
- Strong written and verbal communication skills.
- Strong interpersonal skills and the ability to work independently or in a team setting.
- Strong team building and coaching skills and experience.
- Strong problem-solving skills and resourcefulness.
- Strong computer skills and advanced knowledge of Microsoft Office (i.e., Word, Excel, Outlook).
- Familiarity with on-line chart record data bases a plus.
- Valid drivers' license with clean driving record a plus.
- Foreign languages a plus.
Urban Pathways offers an attractive benefits package to eligible employees including:
- Generous paid holiday, vacation, sick and personal leave benefits
- Health and Dental Plans
- A 403(b) Tax Sheltered-Annuity Plan
- An employer contribution Defined Contribution Profit Sharing Plan (ERISA 404(c))
- NYS Short Term Disability
- Long Term Disability
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Flexible Spending Plan
- Commuter Benefit Plan
- Employee Assistance Program
- Tuition Reimbursement
- Voluntary Supplemental Short Term Disability
- Voluntary Supplemental Life Insurance
TO APPLY: Please check out our Career Opportunities at https://cyberrecruiter.urbanpathways.org/CyberWeb/