At Teach For America Nashville-Chattanooga we believe that in order for us to reach the day when all children have access to an excellent education, we need a diverse coalition of education leaders working for a prolonged period of time both inside and outside of the education system. Achieving educational equity will require the individual and collective leadership of our 800+ network of alumni. The Manager, Alumni Experience will work to strengthen the collective impact of our alumni network by helping alumni to connect with and support each other and to work together toward a shared vision for educational equity.
The ultimate goal of the Manager, Alumni Experience is to develop and execute strategies that ensure our alumni are connected to one another and have opportunity to support and lead each other in this work. This will include developing relationships with a portfolio of alumni, creating spaces for the network to learn, innovate, and take action together, and providing opportunities for alumni to lead and develop each other.
We are looking for an experienced project manager who enjoys building genuine relationships, who draws energy from developing memorable experiences, and who thrives on communicating powerful stories for external audiences. You enjoy the challenge of building systems to improve efficiency and to meet and exceed outcomes. You are creative and insightful relator, who constantly seeks to understand the perspectives and motivations of others. The Manager, Alumni Experience (M, AE) will have a demonstrated ability to manage and organize projects and to develop compelling and beautiful communication and experiences. The M, AE believes in the incredible potential of Teach For America alumni as individuals and as a network, and views their role in the fight for educational equity as connecting and catalyzing adults who serve students and communities.
Cultivation and Community Building (60%)
- Develop and execute on strategies to help alumni feel part of a movement, to connect and to lead and support each other in the movement working to ensure that one day all children have access to an excellent education. This includes one-on-one meetings and events
- Design the strategy and manage execution of meaningful events for alumni to connect, learn from one another, deepen perspective and investment around community-wide challenges, and inspire collective impact related to educational equity
- Work in partnership with Program Continuum team to develop scope and sequence of second-year corps member experience that will prepare corps members for alumni-hood
- Manage a relationship portfolio of up to 300 alumni and corps member and identify new potential strategies to connect, support, and engage alumni as individuals and groups
- Connect individually with approximately 15-20 alumni per month in order to build strong relationships and identify opportunities (resources, individuals, programs, etc.) to deepen or expand their leadership
- Maintain system for strong alumni data tracking, including the use of Salesforce database, collaboration across regional teams, and alumni survey, to strengthen alumni strategy
Communications/Outreach (25%)
- Collaborate with regional teams and national communications team to develop and execute an increasingly effective alumni communications strategy to support help alumni feel part of a movement, to connect and to lead and support each other in the movement working to ensure that one day all children have access to an excellent education
- Support the development of alumni facing content for regional social media accounts, including Facebook, Twitter, and Instagram
- Create and publish relevant content in alignment with alumni communications strategy in alumni newsletters and website
- Compile data and supplementary materials (alumni program information) for alumni and corps member audiences, working across teams to ensure consistent brand
Regional and Organizational Stewardship (15%)
- Support team-wide priorities for TFA Nashville-Chattanooga and organizational-wide initiatives. Examples include:
- Participating in staff committees, teams and task forces
- Corps member recruitment, admissions, and matriculation
- Team meetings and professional development
- Institute
- Regional events and programming (such as teacher orientation and end-of-year celebration)
- Role check-Ins, cross-team meetings, performance management conversations, etc.
- 3+ years professional work experience with track record of successfully managing projects
- Teach For America alumni strongly preferred
- Experience in communications, public relations, or event planning preferred
Work Demands
- Ability to work evenings or weekends, as necessary
- Ability to travel around the metropolitan Nashville area daily and travel to Chattanooga quarterly
Skills
- Exceptional communicator - can write and speak clearly and compellingly about our organization, mission, and goals; developing track record of creating compelling communications that mobilize others to achieve results.
- Strong project manager with history of successfully building and executing project plans and leveraging systems strategically to track multiple work streams; Proven ability to manage multiple projects with competing deadlines.
- Excellent relationship building skills, with a proven ability cultivate effective and authentic relationships
- Driven collaborator, who draws energy from bringing together people and ideas to generate better solutions to complex problems
- Ability and excitement about analyzing, interpreting, and leveraging data to identify opportunities, test new strategies, and make strong decisions
Technical Skills
- Familiarity with Microsoft Word, PowerPoint, Excel, Outlook, other MS Office Applications and Google Drive Applications is required
- Experience with Pardot, Constant Contact, or similar graphic design or print/online publishing platforms is preferred
- Familiarity with Salesforce.com or other CRM platforms is a plus