As we work to broaden the impact of our team – both internally and externally – we seek an Associate, Talent & Operations to create and maintain seamless operations to enable all staff to work to their optimum ability in an inclusive and empowering environment. In addition to creating systems of efficiency, they also strives to create clear systems of communication and a welcoming environment that leads both visitors and staff to feel at home with TFA Nashville-Chattanooga. To that end, they is a culture leader of the region, nurturing a strong staff culture that leads to joy, partnership, and collaboration.
Internal Office Operations and Systems (40%)
Office Operations
- Creating and maintaining superb office systems that are efficient, equitable, and empowering; s/he will also consistently reevaluate systems to ensure maximum impact
- Create and maintain a master calendar and regional dashboard to communicate events and progress to goals across various functional teams
- Provide exceptional customer service and leadership on-site to callers and visitors, external partners, local vendors, and staff
- Welcome all visitors to the office – both National and local partners – with hospitality, logistical support, and key information on our region
- Maintain office technology, space and resources; this includes maintaining office organization and appearance, ordering and tracking office supplies and equipment, stocking inventory, delivering mail, and transporting packages
- Ensure strong tech and meeting integration across the two cities – Nashville and Chattanooga – of our region
Event Planning and Management
- Overseeing and executing on internal events, including office events, retreats, staff holiday party, recruitment events, and maintaining office space (reserving rooms, etc)
- Provides project coverage and operational support as needed (ex: support with Induction, corps member holiday party, Back to School BBQ)
Budget Tracking and Compliance
- Maintain a responsible regional budgeting process by partnering with teams on past and future expenses, ensuring all functions are in compliance, paying bills, processing checks, and track staff expenditures
- Build our annual budget in partnership with Functional Team Leaders
- Oversee regional expenses across the region to ensure that the region is compliant with AMEX and personal submissions
- Serve as a Regional Buyer, completing check requests, invoices, and purchase orders timely and with compliance
Talent (20%)
Full Time Staff Hiring
- Maintain systems for tracking internal recruiting and hiring, including scheduling, and making dashboard reports
- Conduct first review of all internal staff candidates
- Conducting phone screens and determining who will move forward for all full time positions
- Participating in and providing perspective on 2nd round interviews
Staff Onboarding Support
- Managing the operations of full time staff Onboarding, including updating onboarding and staff manuals, communicating with new hires, and scheduling onboarding meetings
- Running operations related onboarding meetings and teaching new hires key internal systems (expenses, using Workday, using Box, etc)
Internal Policies (10%)
- Uses office trends and other external resources to spearhead the maintenance (and at times, the creation, implementation, and revision) of office-wide policies. Examples include but are not limited to: dress code, office hours, external event expectations, communication, etc
- Works as a liaison with national teams (ex: administrative, technology), ensuring compliance with national systems
- Creates collaborative relationships with diverse regions and teams nationally to be able to highlight best practices, innovations, and strategies from across Teach For America to integrate into the Nashville-Chattanooga region.
Staff Culture Leader (15%)
- Cultivate a strong office culture through office environment, programming, and by thinking through opportunities for cross-functional collaboration.
- Manage the Culture Committee as committee chair, facilitate a strong team culture through staff culture events, office-wide initiatives, team meetings (appreciations and culture-building initiatives), decorating, etc
- Works with Managing Director, Strategy, Talent & Operations and leadership team in development and execution of regional staff culture vision, including making culture survey aligned strategies
Regional and Organizational Stewardship (15%)
- Support team-wide priorities for Nashville-Chattanooga and organizational-wide initiatives. Examples include:
- Participating in staff committees and task forces
- Corps member recruitment, admissions, and matriculation
- Team meetings and professional development
- Regional events and programming (such as staff retreats and end-of-year celebration)
- 2+ years professional experience preferred
- Experience in Operations or Human Assets/Resources preferred
- Build and maintain deep relationships and connect with others, including those who are quite different from you, across all levels in the organization
- Excellent communication both verbal and written
- Good judgment, strong initiative, and a quick learner
- Make smart choices about what to prioritize and what matters most, especially when things get busy
- A record of excellence, pursuing results, and teamwork
- Exceptionally strong strategic thinking
- Strong organizational skills and attention to detail
- Exceptional customer service orientation
- Strong written and verbal communication skills
- Ability to tailor approach toward the perspective of others
Work Demands
- Ability to work some weekends and evenings