The Information Technology Technician assists in the maintenance, tracking, troubleshooting and purchasing of information technology systems for The Nature Conservancy. This position will be based in Nairobi, Kenya. This position is regional supporting all countries where TNC has operations including Gabon, Tanzania, Zambia, Kenya, South Africa, Seychelles and Botswana.
The Information Technology Technician assists in the maintenance, tracking, troubleshooting, and purchasing of information technology systems (including PC and LAN equipment) for Nature Conservancy offices. He/she will monitor, optimize performance and provide disaster recovery service for the information systems in the office and assist staff on troubleshooting software and hardware problems including network issues. Acts as a point of communication between IT and primary operating business units and external vendors and perform local operations functions as appropriate in accordance with TNC and IT standards, policies and procedures.
RESPONSIBILITIES AND SCOPE
- Assist with local inventory maintenance and software license management.
- Monitor security compliance in accordance with TNC and IT standards, policies and procedures.
- Responsible for processing purchase orders and installation of IT hardware and software (e.g. PC’s and peripherals) for primary Operating Units.
- Maintain inventory of IT assets
- Provide technical support (PC and network equipment) including backup recovery. Perform complex software and hardware troubleshooting, all under the direction of a ITOM or a Program Director.
- Provide new TNC staff with PC setup and orientation.
- Provide assistance for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
- Participate in the communication and deployment of new technology standards and best practices as appropriate.
- Responsible for monitoring data backups in the offices to ensure that they are completed on a regular basis.
- Managing technical documentation
- Support the setup of AV\PA systems when needed.
- Assists in the evaluation of new hardware and software
- 2 years of work experience troubleshooting computer and network systems.
- 2+ years experience in computer networks and systems maintenance.
- A+, Linux+ or Cisco Certified Network Associate accreditation.
- Experience supporting MS Office software, Windows and Macintosh environment.
- Experience manipulating, analyzing and interpreting data.
DESIRED QUALIFICATIONS
- Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
- Demonstrated work experience providing excellent customer service.
- Fluency in English and another language (if required).
- Experience working with GIS tools will be an added advantage
- Excellent written and verbal communication skills
- Good problem-solving skills.
- Expert use of remote desktop and collaboration tools