The Member Experience Director will direct all aspects of membership for the branch including recruitment of new members, retention of existing members, customer service, supervision of Welcome Center and Childwatch staff team at the Southeast YMCA. In addition, every position in the YMCA of Greater Montgomery is responsible for upholding the Judeo-Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect and responsibility.
Areas of Responsibility:
- Provide an overall expertise of member engagement and guidance to the Member services, childwatch staff and seasonal summer staff.
- Manage the daily scheduling of member service childwatch staff and seasonal summer staff.
- Possess the knowledge of membership types, programming and events being offered at the YMCA.
- Promote and sell memberships and classes and register participants for YMCA programs.
- Provide interested members with tours and provide tour training to staff as needed.
- Set monthly new membership sales and renewal goals.
- Review processes and procedures in order to increase staff and member satisfaction.
- Promote customer satisfaction by working with branch leadership to increase member engagement’s effectiveness in customer service.
- Hire and train new and existing employees to improve all their customer service skills.
- Encourage staff growth by creating or providing trainings as needed.
- Cultivate members and volunteers and provide assistance as needed.
- Develop and implement branch special events such as Try the Y, etc.
- Works with Sports and Teen Director to utilize Daxko operations in the most effective way for programs.
- Keep appropriate records for the childwatch area including sign-in/sign-out attendance
- Develop age-appropriate enrichment programs in the childwatch area.
- Provide accurate information on events for staff and members to attend.
- Prepare and manage the annual budget for the assigned areas within approved budget guidelines.
- Organize and attend staff meetings as required.
- Work as support staff in conjunction with Cleveland Avenue Aquatics Director
- Substitute for staff when necessary
Educational Background:
Bachelors Degree preferred or one to two years related experience and/or training; or equivalent combination of education and experience.
Skills/Experience:
- Excellent skills in working with various types of people, including conflict resolution.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills
- Strong computer skills.
- Must work well in a team environment.
- Current CPR certification or required within 30 days of employment
Compensation/Benefits:
Salary: $28,000.00 - $36,000.00
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 27 2019
Active Until:
Jul 27 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit