Under the guidance of the Executive Director and Sr. Membership Director, the Associate Membership Director is responsible for actively increasing memberships to the Geyer Family Branch, as well as supporting the needs of our current Membership to ensure a high retention rate with the support of direct Membership Services Staff.
Areas of Responsibility:
- Focuses on the acquisition of new members and retention of current members.
- Develop and promote a full understanding of Membership as it relates to the Association.
- Expands special event programs within the community in accordance with strategic and operating plans.
- Develops and maintains collaborative relationships with community organizations.
- Recruits, hires and provides ongoing training to develop effective staff team, and strengthen their ability to work association-wide, mirroring the Membership experience at both branches.
- Reviews and evaluates staff performance throughout the year, develop strategies to motivate staff and achieve goals.
- Ensures records of staff certifications are current and complete.
- Develops and implements new ways to improve the member experience.
- Prepare budget and adhere to association policy regarding fiscal compliance.
- Meet budgeted targets for membership.
- Responsible for ensuring all membership staff have current and accurate program information available at the membership desk, as well as promoting online registration.
- Maintain current and accurate membership records in the appropriate software program.
- Ensure that membership and staff adhere to department and Association-wide standard operating procedures.
- Conduct periodic internal membership campaigns and conduct continuous external sales efforts.
- Assist in Y Activities and special events as assigned by the Executive Director and Sr. Membership Director.
- Give tours of the YMCA facility and educate visitors of the YMCA’s core values, mission and vision.
- Actively participate in the Y's Annual Campaign, both staff and Member Campaign.
- Construct and implement plans that encourage members to try new programs and become involved in the Y community as a committed member.
Educational Background:
Bachelors' degree in Human Services or related field
Skills/Experience:
- Experience in Membership, sales or marketing
- Three to five years of supervisory/leadership experience required
- Effective interpersonal skills with a customer service focus
- Previous budgeting experience preferred
- Effective problem-solving skills and ability to work with frequent interruptions
- Detailed-oriented, with excellent communication skills and the ability to express ideas both verbally and in writing
- Excellent organizational and planning skills, ability to meet deadlines, be flexible and prioritize tasks
- Ability to effectively present information with a clear and concise delivery in a group or one-on-one setting
- Self-motivated and possesses the ability to work independently and in a team environment
- Current CPR and First Aid Certification or certification within 30 days of employment
- Proficient computer skills including; Microsoft Office Suite. Experience with membership software a plus
- Must be at least 21 years of age
- Ability to work effectively with/or within multiple program areas
- Ability to relate effectively with diverse groups of people from all social and economic segments of the community
- This is non-traditional workweek position and must be available to work occasional weekends, some early mornings and evenings
Compensation/Benefits:
Salary: $42,500.00 - $44,495.00
Job Function:
Organization Info
Listing Stats
Post Date:
May 20 2019
Active Until:
Jun 20 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit