Membership Service Advisor

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YMCA of the USA
Minneapolis, MN, USA
Full-time

The Member Service Advisor assists the Member Service Director in providing strong leadership to the Member Service staff in order to achieve membership retention goals and ensure the overall delivery of excellent customer service to all members, participants, and guests. The Member Service Advisor assists the Member Service Director in recruiting, staffing, training, and supervision of the membership team and handles the day to day operations of the member services desk.

Areas of Responsibility: 
  • Assist the Member Service Director and membership team with implementation of member retention initiatives, ensuring timeliness and consistency.
  • Provide work direction for part time member service staff.
  • Play a leadership role in providing excellent customer service to members and staff.
  • Perform the day to day operations of the member services desk to ensure that operations run smoothly. This may include processing memberships and registrations, assisting with tracking, retaining, and contacting current and new members, managing comment cards, updating bulletin boards, ordering and maintaining adequate supplies, maintaining the membership computer system, assisting with financial assistance and special events, providing facility tours, and responding to member’s questions and concerns.
  • Assist the Director in implementing marketing initiatives for membership and all branch programs as needed.
  • Work closely with the Member Service Director on continual process improvement for front desk operations and ensure financial integrity for members.
Educational Background: 
High School Diploma/GED
Skills/Experience: 
  • Minimum of 1 years experience in customer service or related area
  • Certifications required within 30 days of hire: CPR/AED, and First Aid
  • Knowledge of cash receipting
  • Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint
  • Demonstrated problem solving, interpersonal and organizational skills
  • Must be self-directed, motivated, and creative
  • Willingness to work with people of diverse backgrounds
Compensation/Benefits: 

Hourly: $14.00 - $17.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=35406&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Mar 5 2019
Active Until: 
Apr 5 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit