The Customer Service Center Data Processing Rep is responsible for entering registrations, building all YMCA programs and products in the software system, processing cash receipts and program financial assistance. Responsibilities may also include being back up for answering incoming phone calls.
Areas of Responsibility:
- Provide premier customer service via phone and e-mail to our members, participants and to all branch/camp team members.
- Data entry of all registrations.
- Enter Product for all point of sales programs, classes and purchases available at the YMCA.
- Process cash receipts.
- Enter all change forms, program cancel forms, health forms, and any additional information into the registration system.
- Process and determine Financial Assistance (Personal Pricing Plan) for some day camps and overnight camps.
- Supply information to members and program participants over the phone and via e-mail regarding the branch, department, or program.
Skills/Experience:
- Minimum (1) one year of customer service experience
- Proficient data processing skills
- Ability to work independently and multi-task
- Ability to process a large volume of work
- Knowledge and skills in Microsoft Office, Word, Excel, and Outlook
- Must be organized and have strong attention to detail
- Ability to communicate with a diverse clientele and team members
- Excellent written and interpersonal communication skills
- Ability to make decisions, set priorities, and work as a team
- Ability to work effectively in a fast paced, deadline driven environment
Preferred:
- Bilingual (Spanish, Russian, Somali and Hmong)
- Experience with web site administration
Compensation/Benefits:
Hourly: $14.50 - $17.00
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 9 2019
Active Until:
Feb 9 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit