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Member Engagement Team Lead

This job is no longer available

Milwaukee, WI, USA
Full-time

The Engagement Team Lead will provide an intentional focus on building and fostering a culture of member engagement through creating and implementing new standards of service that result in opportunities for members to become more involved, to serve, and to lead within the Y.  Moreover, the Engagement Team Lead will be responsible for the overall activities of the membership department by providing direct coaching to the team members on all aspects on meeting successful membership goals, including management of scholarships, volunteer recruitment and on boarding, as well as support of engagement within other core service areas.

Areas of Responsibility: 
  • Take personal accountability for the daily care of members as a first priority by personally engaging and building a network of relationships with members, on a consistent basis.
  • Collaborate with Membership Sales Director, other Engagement Teams, Program Leaders and Center staff to ensure consistent excellence in service through daily care of members, program participants and volunteers
  • Take personal accountability to train and evaluate staff on consistent excellence in sales presentations, closing techniques, telephone and in-person service, and prospective/existing member engagement
  • Role Model, and hold others accountable on proper management of prospects through leads, tours, walk-ups, no joins, phone inquiries, referrals, corporate wellness partners, guest passes, terminations, and prospects from campaigns
  • Assumes “Manager on Duty” responsibilities including but not limited to 1st responder, conflict resolution, policy enforcement and opening and closing procedures
Skills/Experience: 
  • Minimum of 2 years of supervisory experience, and/or demonstrated experience in successfully leading a team, preferably in a membership setting
  • Minimum of 3-5 years of customer service experience
  • Competency in Microsoft Office: Word, Excel, and Outlook
  • First Responder Certification within one month of hire
  • Must exhibit the core values of caring, honesty, respect, and responsibility in all aspects of work with the YMCA
Compensation/Benefits: 

Hourly: $12.75 - $16.00

Job Function: 

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jul 15 2018
Active Until: 
Aug 15 2018
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit