The Old Colony YMCA's Middleboro Branch is searching for a dynamic individual to lead our Membership Department.
The Member Services Director creates and implements membership strategies that support recruitment of new members and retention of existing members; creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions; fosters a climate of innovation and resolves problems to ensure member satisfaction. This individual also plays a leadership role with Child Watch staff. S/he will accept and display the character values of caring, honesty, respect, and responsibility.
ESSENTIAL JOB FUNCTIONS:
PROGRAM/DEPARTMENT RESPSONSIBILITIES:
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed; assists Membership and Administrative Coordinator in reviewing and evaluating staff performance; provides on-going, in-service training to Membership/Welcome Center; develops strategies to motivate staff and achieve organizational goals
Promotes program and membership enrollment in interactions with existing and potential members; coordinates program registration, including logistics to support walk-in and web registration; coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Ensures proper implementation of front desk procedures; reviews and updates desk procedures and communicates changes to staff; coordinates with the business office as necessary on financial transactions; determines department procedures and workflow
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
Spearheads a seamless matriculation of new members into the facility; assumes a lead role in the scheduling and conducting of interviews/tours, new member orientations, member follow up, etc.
Provides leadership and direction in the development of short and long-range plans; gathers, interprets and prepares data for studies, reports and recommendations; coordinates department activities with other departments and agencies as needed
Provides leadership in the development and implementation of Branch Special Events (i.e. open houses, member celebrations, etc.)
SUPERVISORY RESPONSIBILITIES:
Oversees the recruiting, hiring, training, scheduling, coaching, supervision, management, recognition and termination of Membership and Administrative Coordinator and Welcome Center Representative
FISCAL RESPONSIBILITIES:
Creates and achieves Membership budget line item and ensures prudent expenditures and cost control proceduresd
Identifies monthly department goals and a plan of action to meet the financial goals
Adheres to all fiscal policies and procedures such as petty cash, purchase orders, employee expense forms and member balances
FACILITY RESPONSIBILITIES:
Assumes primary responsibility for proper upkeep of the Business Office area, Welcome Center and lobby/lounge areas and all bulletin boards/communications; makes recommendations to Building Supt. on all repairs, replacements, etc.
INTERDIVISIONAL/COMMUNITY/VOLUNTEER RESPONSIBILITIES:
Plays an active and successful role in the Annual Campaign and assist as requested in achieving branch and Association goals
Plays an active role with the OCY Membership Affinity group
Oversees and serves as the facilitator of the Member Experience Sub-Committee
Participates and assists with the Branch Board of Governors
EDUCATION/EXPERIENCE/PHYSICAL REQUIREMENTS (Minimum Required):
- A Bachelors Degree in Liberal Arts, Business, Organizational Development, Psychology or equivalent preferred.
- Minimum 3 years experience in the administration and management of member services
- Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising.
- Proven track record of developing authentic and deepened relationships with others.
- Ability to establish and maintain collaborations with community organizations.
- The ability to make decisions and manage conflicts
- Requires a flexible schedule to maintain consistency and productivity for this department which runs 7-days a week