Lead a growing membership team at the YMCA of Greater Nashua, NH- just 45 minutes from Boston, Seacoast or White Mountains!
This position supports the work of the Y, a charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director at the YMCA of Greater Nashua intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.
Areas of Responsibility:
- Direct leadership of membership team and kidstop team; recruits, hires and trains staff and volunteers reflective of our community
- Drives membership sales and retention goals for the branch in accordance with association plans and procedures.
- Promotes program and membership enrollment with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with Program Directors to ensure a high level of member satisfaction and provides ongoing support on related issues.
- Ensures a level of service and engagement that fosters loyalty among those we serve, including memorable first impressions, thoughtful connections, and going above and beyond member expectations.
- Creation, review and thoughtful analysis of key metrics and performance indicators for membership sales, retention and satisfaction.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Coordinate and schedule all facility rentals and branch-specific membership agreements, including the execution and filing of all rental agreements in accordance with association guidelines and best practices.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Bilingual (Spanish/Portuguese) preferred
- YMCA Team Leader certification preferred
- Previous supervisory experience (2+ years) in customer service required.
- YMCA, Healthcare, Hospitality or related fitness industry sales experience preferred.
- Excellent personal computer skills and experience with standard business software, digital marketing experience a plus.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 19 2019
Active Until:
Oct 19 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit