Under the supervision of the District Vice President, the Membership Director is responsible for marketing and sales as it pertains to member attraction and retention, and communications. The Membership Director is also responsible for membership policies and procedures. In addition, responsibilities entail membership campaigns, member engagement with new and existing members along with community relationship.
Areas of Responsibility:
- Serve as direct supervisor of Membership Team at the branch, including the Welcome Specialist and Branch Administrator.
- Actively visit and recruit business to promote the Corporate Wellness Partner program.
- Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
- Assist to motivate and train staff to improve membership and member retention.
- Meet and exceed monthly and yearly branch goals for new membership, retention cancelations and renewals.
- Build relationships with members, program participants and community partners.
- Implement and evaluate all aspects of the membership function of the Branch, in accordance with the YMCA of Greater Toledo guidelines.
- Will embrace, use and require all department staff to use all tools provided to increase the level of member interaction.
- Ensure daily member questions and requests are handled in efficient and timely manner.
- Work closely with Welcome Specialist, Branch Administrator and Front Desk Staff to ensure membership paperwork is obtained and processed accurately to meet the organization’s goal.
- Maintain a working knowledge of membership types and rate structures; including short-term membership and membership payment.
- Maintain confidentiality of sensitive personal and financial data for each member.
- Maintain the filing system that meets the organization standards.
- Monitoring and enforcing membership policies and procedures.
- Manage the accuracy and productivity of day-to-day activities of the membership process –i.e. cancelation, renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft
- Accurately process new membership registrations including cash transactions and maintenance of member records. Respond to inquiries both in person, phone and email.
- Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
- Understand and fully participate in the Y-Improvement model for his/her branch as well as any assigned Association initiatives. Will ensure data within the Y-Improvement model is accurate and up to date. Will be accountable for meeting or exceeding target conditions related to his/her areas of responsibility.
- Actively participate in the Annual Campaign by helping to raise dollars toward the branch goal.
- Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
- Perform other duties as assigned
Educational Background:
Associates degree from an accredited university or equivalent experience.
Skills/Experience:
- The Membership Director should have a minimum of 5 years of experience in customer service systems, procedures, and guidelines; marketing and sales experience strongly desired.
- A minimum of 2 years’ supervisory experience is preferred.
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 22 2019
Active Until:
Apr 22 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit