Community Coordinator - Tergar Madison:
The Community Coordinator supports the Tergar Meditation Community of Madison, Wisconsin. The Community Coordinator works with the Tergar Madison Community Council (TMADCC) and its committees to plan, promote and coordinate local Tergar events and programs, as well as related volunteer, communication, and fundraising activities and represents Tergar Madison in a variety of settings and situations, both face-to-face and virtually.
As an employee of Tergar International (TI), based in Minneapolis/St. Paul, Minnesota, this position receives direction from the TMADCC, and organizational support from TI. Occasional weekend and evening work will be required as job duties demand.
Customer Service Specialist - Tergar International:
The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Tergar is committed to fostering a culture of inclusion. Women, people of color, and members of other marginalized populations are encouraged to apply.
Community Coordinator - Tergar Madison:
• Coordinates planning, leadership, and promotion of local events and programs with TMADCC, its committees and TI program planning staff.
• Coordinates planning and leadership of local community building and fundraising activities, with TMADCC and its committees.
• Coordinates recruitment, training, and management of volunteer support for all activities, with TMADCC and its committees.
• Assisting with online event programming needs, (e.g., offering event support, such as setting up registration and providing customer service)
Customer Service Specialist - Tergar International:
• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Community Coordinator - Tergar Madison:
• Three to five years experience working at a non-profit organization.
• Two to three years non-profit program management and/or project coordination.
• Relevant experience supporting a non-profit leadership team.
• Relevant experience planning and managing events and programs.
• Relevant experience recruiting, training, and supporting volunteers.
• Competence and familiarity with social media including Facebook and Instagram and platforms such as SignUpGenius.
• Experience with Google Suite, Neon CRM, Box, Smartsheet, QuickBooks Online, MailChimp, Slack, Salesforce, OWL, SurveyMonkey, BambooHR, and Doodle are preferred.
• Ability to work independently and with people of varied backgrounds and cultures.
• Experience with managing a Zoom environment, including break-out rooms.
• Our ideal team member must have good written and oral communication skills, as well as proficiency in a range of computer skills. Access to a reliable internet connection is required.
• Our ideal candidate will also have a strong interest in meditation practice.
Customer Service Specialist - Tergar International:
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
$48,880 salary
Health Insurance
Parking
This position consists of two components:
1. Community Coordinator for Tergar Madison, hybrid 30 hours/week
2. Customer Service Specialist for Tergar International, remote 10 hours/week