The Y @ Work Center Director will provide leadership of an on-site employer based fitness center. The Director will oversee all aspects of the operation including the Group Fitness Program, Healthy Living Coaches and Personal Trainers among other services. The Director will work in concert with designated staff from the employer to meet the needs of the employees.
The Center Director is responsible for building relationships with the employer and actively report on facility usage and membership numbers. This individual is expected to attend the partners new hire orientations and talk about the opportunity to belong at the facility. The Center Director will establish strong marketing efforts to grow both the number of employees using the center as well as the utilization of existing members.
This position is part of the Southeast YMCA's leadership team and has responsibilities as such including but not limited to growing the branches Annual Giving Campaign. This will include donor and volunteer cultivation. Improving the health and wellness of the community we serve and relationship building with members is a high priority, as is the impact it has on member retention. Participation in the Y's Healthier Communities Initiatives and ongoing community collaborations is key to this position.
- Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
- Serves as a role model and advocate of the YMCA Mission, Promise, Values and Voice.
- Grow current membership base (currently 600 employee memberships)
- Implements health and wellness strategies that support the engagement and retention of existing members.
- Attending new hire orientation offered by the company to actively recruit new members to the wellness facility.
- Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance.
- Responsible for teaching group exercise classes and developing small group and 1 on 1 personal training.
- Develop member incentive programs and challenges, as well as educational opportunities to encourage usage and participation at the facility.
- Develops and directs high quality wellness programs and services and member engagement which support branch and association mission, goals and strategies.
- Develops, manages and monitors the facility operating budget and meets or exceeds budget targets.
- Takes a leadership role in the Annual Giving Campaign and ongoing volunteer and donor cultivation.
We seek proven skills in the health and wellness field, financial development, fiscal management, program development, volunteer development and community partnerships. Candidate must be able to nurture a high-performing team of staff and volunteers focused on relationship-building and member involvement.
- Major accredited fitness certification from reputable organization such as: ACSM, NSCA, or ACE
- Must be willing and able to work a flexible schedule
- Ability to develop and lead new member connection and education efforts such as orientations, group workouts, special events, etc.
- Excellent problem solving, organizational and communication skills
- Strong leadership and excellent customer service skills
- Ability to set the standards for and model exceptional member service and build a culture of member involvement and engagement in all staff
- A positive, can-do attitude and the ability to work creatively and independently or as part of a team
- Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people Of all socio-economic levels and diverse backgrounds
- Ability to provide facility tours, travel locally to meetings and stand for many hours at a time
- Proven competencies in connecting with an economically, socially and culturally diverse membership.
- A strong, experienced background in group fitness classes with Trainer Level or Instructor Level certifications in multiple disciplines, with the ability to teach classes, train instructors, and this staff group.