As the Onboarding Continuum Strategy & Systems Lead, you will lead our regional strategy to ensure the Corps Member experience focusing on the early corps member continuum: Teach For America matriculation process, onboarding, credentialing, and placement. As the Strategy and Systems Lead you will drive projects and initiatives across our functional workstreams to enable the Onboarding Continuum Team to seize strategic opportunities, improve the effectiveness and efficiency of our incoming corps members and design internal operations.
Through vision setting, strategic planning, and thoughtful execution the Onboarding Continuum Strategy & Systems Lead will envision and execute a streamlined and orienting onboarding process for our newest teachers. This position will manage a small team to ensure incoming corps members meet all onboarding and credentialing requirements and begin to build the mindsets and orientations needed to teach and lead in the Bay Area. Successful candidates will have a keen eye toward people’s experiences while managing a team and complex logistics at an exceptional level. You must be resourceful, have a strong customer-service orientation, prioritize effectively, initiate solutions, and have advanced interpersonal skills. This position reports directly to the Head of Pre-Service, and the location for this role is flexible within the Bay Area.
Set, own, and execute our Onboarding Vision and Strategy
- Bring personal expertise and leverage external partners and resources to create a coherent and comprehensive vision for incoming corps member matriculation, onboarding, certification, and placement
- Set vision and direction of a coherent, aligned, and comprehensive vision and strategy for the Teach For America Bay Area participant experience, spanning: matriculation, onboarding, certification, and placement
- Serve as the on-the-ground leader of onboarding efforts in the Bay Area for regional staff and partners
- Collaborate with members of our institute and regional team grounded in a shared vision to optimally advance our strategy and to create a seamless transition from onboarding to institute training to fall placement
- Design and lead an onboarding scope and sequence of learning experiences that span from the moment applicants receive their acceptance offer to the first day of school
- Drive short- and long-term projects and initiatives to support the team’s overall goals
Manage and develop the Onboarding Continuum Team
- Set vision and develop a strong, outcomes- and core values-focused performance culture and collective results ownership within the Onboarding Continuum Team and our incoming corps members
- Coach and develop team of 2-3 individuals to build their own expertise as leaders to drive increasingly strong outcomes
- Develop and implement team operations and data systems to manage the Onboarding Continuum Team to track progress to facilitate team-wide data integrity, maintenance and reporting initiatives, building and using tools to ensure our community constituents’ data are accurate and actionable and efficient across the broader team (e.g. building data reports, budget scenarios, etc.)
Design and manage Onboarding Structures and Processes
- Create systems to collect and track required documentation that corps members must submit to districts, university partners, and state agencies to become teachers in the state of California
- Minimum six years of relevant work experience demonstrating progressively increasing responsibility, with demonstrated success in all or most of the relevant functional areas (e.g. vision setting; strategy development; general management and people development; shaping and managing constituent communications, etc.)
- Experience managing complex processes required.
- Management experience required.
- Understanding of California credentialing regulations preferred.
Skills
- Exceptional ability to set vision and direction of projects by using historical knowledge, partner feedback, and a sense of possibility.
- Extremely organized with the ability to design and manage complex project plans.
- Exceptional customer service ethic and understanding of the perspective of others.
- Strong problem solving skills, approaching constraints and challenges with creativity and optimism.
- Strategic thinking skills with the ability to conduct ongoing analysis and make immediate pivots.
- Strong attention to detail and organization skills.
- Strong Excel and data analysis skills.
- Ability to build strong relationships with others, including in challenging situations.
- Strong written and oral communication.
Work Demands
- Must be able to travel regularly among Bay Area offices (San Francisco, San Jose, Richmond and Oakland).
- Ability to work evenings and weekends as necessary; overnight travel is minimal.