The Los Angeles Homeless Services Authority (LAHSA) is seeking to dramatically accelerate its capacity and growth. LAHSA seeks a mission-focused, seasoned, strategic, and process-minded leader with experience in complex organizations, and developing a performance culture among a group of diverse, talented individuals. The Chief Programs Officer (CPO) must be a leader who can help others at LAHSA deliver measurable, cost-effective results that provides value to its stakeholders, and makes its vision a reality. Importantly, the successful CPO will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission.
Key Qualifications:
As a prerequisite, the successful candidate must believe in the core values of LAHSA and be driven by the mission. The candidate should demonstrate a passion for breaking new ground to lead social change. Beyond that, we are seeking a candidate that has proven experience in managing within a complex organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.
The successful candidate will most likely have had management experience with a large public sector, or non-profit organization. As noted, this is an organization driven by the values of its people, so experience in managing a “values-driven” organization will be highly prized. Additional requirements are:
- Results – proven track record of exceeding goals and a value-added orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, political savvy, and creative resourcefulness
- Strategic Vision and Agility – ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
- Capacity Building—ability to effectively build staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly
- Large Scale Management – experience leading a large diverse team
- Leadership and Organization – exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed
- Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
- General Management—thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning
- Excellent Communicator – thorough understanding of the importance of effective, timely communications with multiple and diverse stakeholders
- Knowledge of systems and programs that impact homeless persons and homeless program funding sources, regulations, requirements and procedures
Responsibilities:
Reporting to the Executive Director of LAHSA, the CPO will lead all programmatic operations and will have the following responsibilities:
Serve as leader of LAHSA’s programmatic operations, which include more than 250 staff:
- Responsible for deliverables for $225 million in City, County and Federal funding commitments
- Responsible for deliverables optimizing the LA region’s homeless system performance
- Lead the performance management process that measures and evaluates progress against goals for the organization
Lead and manage LAHSA’s programmatic directors, who cover the following responsibilities:
- LAHSA-funded homeless service programs, including procurement, contract performance and homelessness data management
- Policy and Systems,
- Direct outreach – LAHSA’s countywide direct outreach services with more than 100 staff
Identify programmatic opportunities and priorities
- Coordinate program development, including working with the Policy and Planning team and Commission to identify areas of need and design new programs to work toward elimination of homelessness in Los Angeles
- Analyze service performance on the program, community, and system level
- Develop processes for using program outcomes data for driving future program development
- Oversee the development of appropriate training and technical assistance to staff, program applicants and grantees and other appropriate audiences
- Collaborate with Los Angeles Continuum of Care participants (including organizations funded and those not funded through LAHSA) to reduce homelessness in Los Angeles
- Knowledge of HEARTH Act requirements, Homeless Families Solutions System and Coordinated Entry System
- Develop external reporting tools to communicate the progress of LAHSA’s work and the work of its partner agencies to LAHSA’s Commission, its funders (from the city, county and federal level) and to the public
- Incorporate program/policy work into procurement and contracting process
- Increase key impact measurements
- Ability to think creatively, strategically and collaboratively to solve complex problems
- Develop curriculum, tools, and training that help build sustainable program delivery capacity
- Implement integrated coordinated entry systems for all populations
- Ability to enforce fair and equitable processes, decisions and determinations in compliance with Federal, state and local funding laws, rules, and regulations
- Interact effectively with a wide range of constituents
- Represent LAHSA at official functions and events in the community
Solid professional experience and educational background.
Compensation:
This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a fast-growing, highly respected organization. We are seeking an individual of outstanding quality with a respected track record. LAHSA is prepared to offer a very attractive compensation package, including a competitive base salary as well as health/dental, 401A pension and 457 deferred compensation plans, and vacation benefits.
To Apply: Mail, fax or email cover letter, resume and at least 3 professional references to:
Los Angeles Homeless Services Authority
Attn: Keshia Douglas, Director, Human Resources & Administration
811 Wilshire Blvd., 6th Floor
Los Angeles, CA 90017
Fax: 213-553-9373
Email: [email protected]