The Membership Sales and Service Director is responsible for the Membership Department including staff recruitment, training and evaluation. This position is responsible for implementing a comprehensive membership marketing plan for acquisition and retention. Other responsibilities include management of new members, registration, record keeping and quality service. This position plays a key role in annual fundraising, marketing and new member acquisition, retention, involvement and engagement. Other key functions include budget development, fiscal management and staff development. This position is key in communicating the YMCA Mission and Goals to the members, staff and community.
Areas of Responsibility:
- Ensure a welcoming environment in the Membership Department for all members and guests.
- Implement and manage membership marketing, sales and retention plans to promote membership growth for the YMCA.
- Collaboratively develop and achieve monthly, quarterly, and annual membership enrollment goals identified in Branch Annual Operating Plan.
- Ensure that all membership and program enrollments are processed accurately and thoroughly.
- Build a strong relationship with members and the community by evaluating the scope and quality of the membership, programs offered, community needs, cost and other collaborations.
- Ensure that all membership and program enrollments are processed accurately and thoroughly.
- Recruit and hire staff using screening tools and panel interviews to gain the best possible fit with each opening.
- Provide direct supervision to department staff, assuring that all staff are qualified, certified, and are meeting minimum performance standards for their position.
- Provide training for staff and volunteers on an ongoing basis through staff meetings, special courses and workshops.
- Address all issues and inquiries in an appropriate and timely manner.
- Ensure accurate and professional delivery of YMCA program information and policies.
- Establish and implement procedures for managing members and program member accounts.
- Track, monitor, and follow up with all prospective members that show interest.
- Ensure integrity of branch's membership revenue processes. Supervise the preparation and submission of membership drafts, invoices and renewals. Conduct timely follow-ups on accounts receivable. Monitor compliance with established procedures on cash handling.
- Set an example for all staff by welcoming and engaging with members.
- Respond to member needs and concerns; address all issues and inquiries in an appropriate and timely manner.
- Actively support and participate in the annual campaign, achieving volunteer recruitment and goals as established by the branch.
- Develop annual operating budget for the Membership department. Manage department budget to achieve monthly, quarterly and annual goals. Maintain systems for variance analysis, revenue and expense monitoring and control.
- Develop work schedules, coordinate daily work, and make sure timecards are properly recorded by employees, to include bi-monthly approval of all time records.
- As required, acquire and manage grants/3rd party contracts in an accurate and timely manner. Prepares and submits reports and documentation.
- Ensure that finanical assistance applications and accounts are processed accurately to track financial assistance funds provided to obtain the appropriate amount of available assistance.
- Create opportunities (events, initiatives, activities) for members to develop small communities within the branch, including providing oversight for our Community Garden.
- Oversee and coordinate special events including Healthy Kids Day and Senior Health Fair.
- Participate in community outreach through grassroots outings, building relationships and partnerships with community leaders, local businesses, and local government.
- Participate in, and support, special events including the Annual Gala and Kids To Camp fundraisers.
Educational Background:
High School Diploma; Bachelors Degree preferred
Skills/Experience:
- Strong character values; excellent communication skills; strong computer skills and a thorough knowledge of M/S Office
- Customer service experience; 1-2 years of supervisory experience
- Budget development and management experience, preferred
- The ideal candidate will also have community outreach experience
- The ideal candidate will have Membership Coordinator experience
Compensation/Benefits:
Salary: $49,920.00
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 7 2019
Active Until:
Apr 8 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit