Incumbent will oversee and direct all aspects of the membership & fitness departments at the Parkwood branch as well as playing an integral role in yearly annual campaigning for the branch. Time allocation is 70% membership and 30% for fitness.
Areas of Responsibility:
Membership
- Supervision of 15 part time member service staff, including a membership coordinator & engagement coordinator.
- Responsible for recruitment of new members, retention of existing members, conducting tours.
- Develops and monitors membership budget to meet fiscal objectives. Incumbent is responsible for meeting/exceeding revenue goals for membership as established in yearly budgets.
- Works closely with Branch Executive to oversee the membership team and execution of strategic plan and budget development.
- Assists in the marketing and distribution of membership information. Coordinates program registration, including logistics for online registration, website and other social media outlets.
- Creates a member-focused culture. Resolves conflicts/problems to ensure member satisfaction.
- Develops and maintains collaborative relationships with community organizations.
- Works with membership engagement coordinator on creation of annual calendar of events both at the YMCA and outside at community events to promote the YMCA.
- Will be asked to lead branch trainings as assigned.
Fitness
- Supervision of 35+ part time instructors with classes being held at both the YMCA location and off-site locations.
- This position will be supervisory in nature with teaching of classes and/or personal training only as needed.
- Continues to cultivate the partnership with MPHI (Michigan Public Health Institute) and associated revenue generating class offerings offsite.
- Responsible for innovation & growth of an already thriving group exercise program, both fee and non-fee based classes.
- Responsible for monitoring and scheduling equipment upkeep. Will work with branch executive on equipment needs throughout the year.
- Tracks program statistics. Monitors and evaluates the effectiveness of each program offering and makes changes accordingly.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience
Skills/Experience:
- Three to five years related customer service in a fast past environment, supervisory experience preferred.
- Proven track record of initiative, creativity and motivation to surpass challenging performance goals.
- Independent Thinker. Ability to multi-task & handle difficult customer service issues in a professional manner.
- Personal Training and/or Group Exercise certification preferred
- Excellent computer, including social media experience and communication skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of
- the community.
Compensation/Benefits:
Salary: $35,000.00 - $40,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 8 2019
Active Until:
May 8 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit